Hang Up

Report · Dec 21, 2022

Hello,

Anytime I try and open Adobe Acrobat I get another screen pop up that acts like it is trying to load something. I'm not sure what do because once this screen pops up, I am unable to do anything. Anyone else have issues with this? How did you fix it?

Report · Dec 21, 2022

Hi @Tim27661661kl9z

Sorry to hear about the trouble caused, and thanks for attaching the screenshot.

Looking at the description, it seems you are working with Adobe Acrobat. Is that correct? Try the following steps and see if that helps:

1- Reboot your computer

2- If the application doesn't load at all, then,

Run this cleaner tool to remove the existing installer and application’s files traces:

https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html

Download the Acrobat installer from here:

https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

If it is freeware Adobe Acrobat Reader then download the installer from here:

https://helpx.adobe.com/reader/get-started.html

Let us know if it still doesn't work!

Thanks,

Akanchha