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jamesb91179745
jamesb91179745
Participant
December 11, 2016
Question

Have a paid subscription but still unable to use features

  • December 11, 2016
  • 1 reply
  • 940 views

Hi,

I have paid subscription although every time I wish to use any features in Adobe reader such as edit document I'm diverted to a web page where I'm being asked to pay?? unable to understand why this is so?

regards,

James

    This topic has been closed for replies.

    1 reply

    Meenakshi_Negi
    Meenakshi_Negi
    Legend
    December 11, 2016

    Hi jamesb91179745,

    Adobe Acrobat reader is a free service. There is no paid subscription required for this application.

    Could you please confirm the Adobe product you have purchased.You can check it under your Adobe account.

    Please try to sign in here Adobe ID and check the product under Plans & Products.

    Regards,

    Meenakshi

    D
    dubn1
    Participant
    March 7, 2017

    I have this same problem, we purchased the adobe pro dc but all features say they need to be bought?

    ~graffiti
    ~graffiti
    Legend
    March 7, 2017

    What is probably happening is that you paid to edit but that doesn't actually add features to the free Reader. What you paid for was the full version of Adobe Acrobat. You need to download, install and use Acrobat to open your files.

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