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BellaKara
BellaKara
Participant
March 26, 2018
Question

HELP. My Acrobat Reader DC won't save changes

  • March 26, 2018
  • 1 reply
  • 7144 views

Hi. I really need help. I've been having several problems with Acrobat Reader DC. It still crashes on me or freezes as it did before the last update to fix this issue while I am using the comments but now it won't save any comments I write. I really need help with this as I mainly use the comments for making notes on my textbooks and school presentations while I'm studying. My version is the 18.011.20038.5321

    This topic has been closed for replies.

    1 reply

    Meenakshi_Negi
    Meenakshi_Negi
    Legend
    March 26, 2018

    Hi BellaKara,

    As you are experiencing the crash and freezing issue with Adobe Acrobat reader DC, try the troubleshooting steps mentioned here Resolve Acrobat DC intermittent crashes on Windows

    Then check if you still experience the issue.

    If that does not help, try to reset the application preferences.

    Take help of the steps mentioned here How to reset Acrobat Preference settings to default.

    If the issue still persists, run the cleaner tool Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs on your machine.

    Then restart our machine and re-install the application from here Adobe - Adobe Acrobat Reader DC Distribution

    Check if that helps.

    As you have mentioned that it does not save the comments you add to PDF, is it because of the application freezes or crashes?

    If not, please let us know if this issue occurs to every PDF on which you add the comments and then save it.

    Are you on Windows or Mac? What is the OS version?

    We will be waiting for your response.

    Let us know if you have any questions.

    Regards,

    Meenakshi

    BellaKara
    BellaKaraAuthor
    Participant
    March 26, 2018

    I really don't know why it wont save i start typing and highlighting and sometimes it will save if only I've made one or two small changes but if I'm a few pages in and decide to save it it will either freeze, crash or just close without saving any changes.

    Meenakshi_Negi
    Meenakshi_Negi
    Legend
    March 29, 2018

    Hi BellaKara,

    Did you try the troubleshooting steps provided in reply 1?

    If not please try them and check if the issue still persists.

    Please let us know if this issue occurs with all the PDFs or with some particular PDF?

    Can you share anyone PDF with us so we can replicate the issue at our end?

    If yes, you can take help of the steps mentioned here How to share a file using Adobe Document Cloud to share the file.

    Also, let us know if you are using the application on Windows or on Mac?

    What is the OS version installed on the machine?

    Let us know if you have any questions.

    Regards,

    Meenakshi

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