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Anna Krisselda5EB8
Participant
September 4, 2020
Question

Help Please

  • September 4, 2020
  • 1 reply
  • 358 views

I upgraded to Premium and my card has been charged but when I try to edit my PDFs on the app (ios) it shows that I have a free account, but the subscriptions on apple show it's been paid and valid for a month.

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1 reply

Amal.
Community Manager
Amal.Community Manager
Community Manager
September 4, 2020

Hi Anna Krisselda

 

We are sorry for the trouble. As described you are unable to edit the PDF and getting the message that you have a free account.

 

Please try to logout of the application, reboot the device and relogin with the same Adobe ID (used for subscription) and check.

 

Also try to restore purchase as described  and see if that works for you, go to Profile icon > Subscriptions > Restore purchase.

 

Let us know how it goes

 

Regards

Amal

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