Help

[jamesb73928086]

I just spent 45 minutes chatting with an Adobe expert and she finally said she cannot help and to go here.  I am trying to open an IrS  form and get the error box:  "Before proceeding you must first launch Adobe Acrobat and accept the End User License Agreement."  I downloaded a new version on August 19, 2017.  My computer is less than a year old and I have been using Adobe all along. 

Please what do I do?

[AnandSri · Accepted solution]

Hi Jamesb,

As per the description above, you are getting a message to accept the EULA after launching the Adobe Reader, Is that correct?

Assuming you are using Windows machine, please navigate to C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader and locate the EULA.exe

> Double click and follow the instructions.

Relaunch the Reader DC and check.

*** Note: Make sure the Reader and all PDF files are closed before navigating to the Eula.exe

You may also refer to the following links for more troubleshooting steps:

before proceeding you must first launch adobe acrobat and accept the end user license agreement

Before proceeding you must first launch Adobe Acrobat and accept the End User License Agreement. (In...

https://acrobatusers.com/forum/accessibility/proceeding-you-must-first-launch-adobe-acrobat-and-acce...

Hope this helps, and keep us posted with the results.

Regards,

Anand Sri.