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lynj50735832
lynj50735832
Participant
November 10, 2018
Answered

How can I install Acrobat Reader when I get error message 'Newer version already installed'?

  • November 10, 2018
  • 2 replies
  • 2107 views

I've recently uninstalled Adobe Acrobat Reader DC due to getting error messages. I've tried a couple of times to reinstall it - keep getting the 'Newer version already installed' message, even thought there's no folder/files on C drive. Can anyone suggest what I can do to get installation to work?

      This topic has been closed for replies.
      Correct answer Tariq Ahmad

      Hello,

      Adding to what Anand has said above, you may try the suggestions from this link for this issue: Error 1722 while installing/updating Acrobat DC/Acrobat Reader DC on Windows it should give you some ease for Windows users

      -Tariq Dar

      2 replies

      T
      Community Manager
      Tariq AhmadCommunity ManagerCorrect answer
      Community Manager
      February 7, 2019

      Hello,

      Adding to what Anand has said above, you may try the suggestions from this link for this issue: Error 1722 while installing/updating Acrobat DC/Acrobat Reader DC on Windows it should give you some ease for Windows users

      -Tariq Dar

      AnandSri
      Community Manager
      AnandSriCommunity Manager
      Community Manager
      November 23, 2018

      Hello Lynj,

      We're sorry for the trouble you had with Adobe Reader, please reboot the machine once, then use Acrobat cleaner tool to remove any corrupt or conflicting installation files of Adobe Reader Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

      Reboot the machine and then download the setup of Adobe Reader from ftp://ftp.adobe.com/pub/adobe/reader/win/AcrobatDC/1900820081/

      Once the setup file AcroRdrDC1900820081_en_US.exe is downloaded, right-click on it and choose 'properties’.

      Click on the ‘compatibility’ tab and check the box ‘Run this program in compatibility mode for’ and select Windows 8/7 operating system from the drop down menu and proceed with the installation.

      Once this is done, restart the computer and locate the Adobe Reader icon and right-click and choose 'Run as Administrator' and check.

      If the issue still persists, please create a test user profile with full admin rights and install Adobe Reader from the ftp link and check.

      Let us know how it goes and share your findings.

      Thanks,

      Anand Sri.

      lynj50735832
      lynj50735832Author
      Participant
      November 27, 2018

      Hello Anand Sri and thanks for your reply.

      I followed your suggestion; the Acrobat cleaning process and AcroRdrDC1900820081_en_US.exe download worked okay.

      I started the installation in compatibility mode for Windows 7 and this ran up to the point where I got the error message; 'Error 1722. There is a problem with this Windows Installer package'. 

      I now need to resolve this windows Installer problem and then can hopefully return to the Adobe Reader installation.

      Thanks again for your help with my query on Adobe Acrobat Reader,

      lynj.

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