Skip to main content
A
Anonymous
April 17, 2015
Answered

How do I remove password protection from documents I have permission to view?

  • April 17, 2015
  • 7 replies
  • 377511 views

My insurance company is sending me documents & billing notices that require I enter a password to view them.  Obviously, I know the password, but it's time consuming to use it each time.  Is there a way to remove the password requirement on Reader DC for documents that are sent to me?

    This topic has been closed for replies.
    Correct answer Sara_Forsberg

    Hi daltxjim,

    If you know the password, and have access to Acrobat, then you should be able to remove the password security. Just choose File > Properties after you open the PDF, and click the Security tab in the Properties dialog box to change the security settings. Unfortunately, this isn't something that you can do in Reader.

    Best,

    Sara

    7 replies

    T
    Test Screen Name
    Legend
    February 14, 2019

    Try to remember it.

      mayankj3059076
      mayankj3059076
      Participant
      April 3, 2018

      Pls tell me i forget the password of my pdf and it is very important pls help me to remove it if u have any suggestion then reply i forgot password and my pdf is lock i want to edit it .

        T
        Community Manager
        Tariq AhmadCommunity Manager
        Community Manager
        April 23, 2018

        Hi Mayankj,

        If you lost the password of the file, sadly, there is not much that can be done.

        And using Acrobat there is no option to remove the security, feel free to update the discussion if you have further questions.

        -Tariq Dar

        mayankj3059076
        mayankj3059076
        Participant
        April 24, 2018

        But sir after using acrobat the password doesnt remove and the permission is still denied .I cant excess any ppt of my pc. If there is any sollution then pls tell me.

        I dont know why is it happen at first i download antivirus and scanned my pc after that i saw my all files are locked than i remove the antivirus fully. But my ppt doesnt unlock.

        It is very important to remove the password for me so pls help me by give me the method of unlocking it.

        Thank you

        aniln14057378
        aniln14057378
        Participant
        December 24, 2017

        This file is produced password

        aniln14057378
        aniln14057378
        Participant
        December 24, 2017

        This file is producted password

        J
        jeffh12078669
        Participant
        December 6, 2016

        I'm having the same issues in Reader.  it says it has an open password or a modify a password.  I've wasted an hour trying to print a bank statement I have printed off a 100 times in the past.  why is this an issue today!

        pwillener
        pwillener
        Legend
        April 18, 2015

        You have the password to view the PDF, but it may also be protected from changing it with a separate password.

        S
        Community Manager
        Sara_ForsbergCommunity ManagerCorrect answer
        Community Manager
        April 17, 2015

        Hi daltxjim,

        If you know the password, and have access to Acrobat, then you should be able to remove the password security. Just choose File > Properties after you open the PDF, and click the Security tab in the Properties dialog box to change the security settings. Unfortunately, this isn't something that you can do in Reader.

        Best,

        Sara

          Terms & ConditionsAccessibility statement
          Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices