How do I remove password protection from documents I have permission to view?

[Guest]

My insurance company is sending me documents & billing notices that require I enter a password to view them.  Obviously, I know the password, but it's time consuming to use it each time.  Is there a way to remove the password requirement on Reader DC for documents that are sent to me?

[Sara_Forsberg · Accepted solution]

Hi daltxjim,

If you know the password, and have access to Acrobat, then you should be able to remove the password security. Just choose File > Properties after you open the PDF, and click the Security tab in the Properties dialog box to change the security settings. Unfortunately, this isn't something that you can do in Reader.

Best,

Sara

[pwillener]

You have the password to view the PDF, but it may also be protected from changing it with a separate password.

[jeffh12078669]

I'm having the same issues in Reader.  it says it has an open password or a modify a password.  I've wasted an hour trying to print a bank statement I have printed off a 100 times in the past.  why is this an issue today!

[aniln14057378]

This file is producted password

[aniln14057378]

This file is produced password

[mayankj3059076]

Pls tell me i forget the password of my pdf and it is very important pls help me to remove it if u have any suggestion then reply i forgot password and my pdf is lock i want to edit it .

[Tariq Ahmad Dar]

Hi Mayankj,

If you lost the password of the file, sadly, there is not much that can be done.

And using Acrobat there is no option to remove the security, feel free to update the discussion if you have further questions.

-Tariq Dar

[mayankj3059076]

But sir after using acrobat the password doesnt remove and the permission is still denied .I cant excess any ppt of my pc. If there is any sollution then pls tell me.

I dont know why is it happen at first i download antivirus and scanned my pc after that i saw my all files are locked than i remove the antivirus fully. But my ppt doesnt unlock.

It is very important to remove the password for me so pls help me by give me the method of unlocking it.

Thank you

[Test Screen Name]

To remove the password you must go to File > Properties, click the Security tab and change the security method to None. Enter the password when asked. Now save the file and close it. Notice where you save it, choose a directory! Now the password is gone.

[Test Screen Name]

Try to remember it.