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nancyr112016
Participant
November 1, 2016
Answered

How do you Uninstall Acrobat Reader DC?

  • November 1, 2016
  • 4 replies
  • 86009 views

I need to uninstall Acrobat Reader DC and when I click on the uninstall button the icon comes up with "preparing to remove" but just stays there for up to 15 minutes and then goes off.

This topic has been closed for replies.
Correct answer AkanchhaS8194121

Hi Nancyr112016,

Please try uninstalling  Acrobat Reader DC through cleaner tool Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs 

Let us know if that works.

Regards,

Akanchha

4 replies

E
Earl5FFB
Participant
October 20, 2021

Why is my free version of Adobe Reader using 407 mb of space on my hard drive?  Other apps use a lot less.

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chrisfefifofum
Participant
November 11, 2016

I have a standalone version of Acrobat Pro that I don't want to accidentally delete. Plus, the cleaner tools linked are all for Windows and I'm on a Mac. But I'm really sick of the daily message to update an app I never meant to install, don't use--in fact can't use because it conflicts with my Pro--and can't figure out how to get rid of. Help?

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chrisfefifofum
Participant
November 11, 2016

BTW, when I try to uninstall it through my Creative Cloud window, it says there's a conflict and I have to save my work and close the program. I tried to look up how to do this and went through the Activity Manager. But, since I had no idea what process to select once I got there, that was unhelpful. I also don't know how to close the program. It just opens automatically. If I quit Creative Cloud, I lose access to the uninstall command. And I see no way to just quit Acrobat DC.

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sp73586310
Participant
November 1, 2016

How do I cancel Adobe Reader?  It is not compatible with my computer.

S
sp73586310
Participant
November 1, 2016

How do I cancel my subscription?

AkanchhaS8194121
AkanchhaS8194121
Legend
November 1, 2016

Nancyr112016,

Adobe Acrobat Reader DC is not a subscription based service, it is free product and you don't get charged for it.

as its not a subscription so cancellation can not be done.

If its not compatible for your computer it would never get installed.

and if you have any previous version of reader and want to uninstall it then please use the cleaner tool.

AkanchhaS8194121
AkanchhaS8194121Correct answer
Legend
November 1, 2016

Hi Nancyr112016,

Please try uninstalling  Acrobat Reader DC through cleaner tool Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs 

Let us know if that works.

Regards,

Akanchha

D
Dory Colbert
Participating Frequently
January 20, 2017

I accidentally updated and removed Acrobat Pro XI. I have re-downloaded Acrobat Pro XI and want to reinstall it, but I can't get rid of Acrobat DC Reader. I use Acrobat Pro because I am a professional designer and I need some of the features in it. I'm not interested in syncing to the cloud, but i do need to make fillable forms for my clients and to resave PDF files as reduced size PDFs. I'd like to have Acrobat Reader DC gone when I reinstall Acrobat Pro XI, as I am expecting there will be problems if I don't remove it. The tool you mention above sounds kind of BETA to me. I am trying to work here; don't need this uneccessary aggravation. 

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Dory Colbert
Participating Frequently
July 6, 2017

I was able to get Acrobat DC uninstalled and then reinstalled Acrobat Pro Xl, which had been deleted, but I had to have a technician do it for me. Initially, he was not convinced I had actually owned Pro XI. But I did have the serial number for it from when I bought it. Once he started acting politely, we were able to do it remotely. It was a hassle and required behind the scenes adjustment of my CC account.

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