Skip to main content
A
Anonymous
August 18, 2020
Question

how to configure viewing enviroment in adobe

  • August 18, 2020
  • 2 replies
  • 13764 views

dear when i open pdf file so i get the given message 

The document you are trying to load requires Adobe Reader 8 or higher. You may not have the Adobe Reader installed or your viewing environment may not be properly configured to use Adobe Reader. For information on how to install Adobe Reader and configure your viewing environment please see http://www.adobe.com/go/pdf_forms_configure. This is the message I get when trying to open a simple document. What can I do?

This topic has been closed for replies.

2 replies

radzmar
Community Expert
radzmarCommunity Expert
Community Expert
May 25, 2021

This is the typical message you'll get whenever you're trying to open a dynamic PDF form created with LiveCycle Designer or AEM Forms Designer in a PDF viewer which doesn't support this kind of PDF. Adobe Acrobat and Reader nativley support this forms so there are only two possible reasons you're seeing this message: 1) The file is damaged in some way. 2) You'r not using Adobe Reader or Acrobat to open the file.

N
Nicholas29431470txoo
Participant
April 16, 2023

Hey, I have a website that is only opening the document in chrome no matter what I am trying to open it in the application itself. Won't let me download it either. Got any ideas for me?

T
Test Screen Name
Legend
April 16, 2023

Why can't you download it? Can you show a screen shot of the document open in Chrome (including the window edges and toolbars)?

G
garymills338
Participant
May 24, 2021

How was do you fix view environment 

 

Amal.
Amal.
Legend
May 25, 2021

Hi Garymills

 

Hope you are doing well and sorry for the trouble. As describe you wan to fix view environment. Are you also getting the error 'The document you are trying to load requires Adobe Reader 8 or higher.'

 

If yes, would you mind sharing the steps you are doing to open the PDF file? Are you trying to open the PDF in web browser? If yes, please download the PDF to your computer first and save and then open the PDF file with Adobe Acrobat Reader DC application https://get.adobe.com/reader/enterprise/ and see if that works for you.

 

Regards

Amal

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices