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A
aseelweb
Participant
August 27, 2018
Answered

how to open a file

  • August 27, 2018
  • 2 replies
  • 1446 views

Hi

I received this file to open, I couldn't open it as a normal pdf file on my Mac or PC, it takes me to a weird website

    This topic has been closed for replies.
    Correct answer Test Screen Name

    The file is on your desktop. Please try to start Reader THEN use File > Open to open this file. Does the same thing happen? If it does it seems to be infected so contact the sender (if you expected the file).


    By the way, your system is set up to open PDF files with something called "PDF Reader Pro Lite". This is not an Adobe product. If you didn't buy it, treat it with HUGE suspicion.

    2 replies

    T
    Test Screen Name
    Legend
    August 27, 2018

    If you downloaded it from the App Store it should be fine. My concern was that you didn't know it was there - some viruses get in that way.

      AnandSri
      Community Manager
      AnandSriCommunity Manager
      Community Manager
      August 27, 2018

      Hello Aseelweb,

      Try opening the PDF file using Adobe Reader desktop application. Make sure that you have the latest version of Adobe Reader installed. If it is already installed, check for any pending updates of Adobe Reader from help>check for updates, reboot the machine after updating Adobe Reader.

      With the description in the screenshot, it seems that the PDF is created using an online third-party app, and it is getting open in a third-party PDF viewer.

      If you are able to open the PDF file in Adobe Reader, please go to the Document Properties from File>Properties>Description Tab and share the screenshot of the description tab.

      Are you able to open other PDF files with Adobe Reader?

      What is the version of Adobe Reader installed? To identify refer to Identify the product and its version for Acrobat and Reader DC

      What is the version of Mac OS installed?

      Let us know how it goes and share your observation.

      Thanks,

      Anand Sri.

      A
      aseelwebAuthor
      Participant
      August 27, 2018

      Hi Anand,

      Thanks for your reply, I have no problem with any other PDF files,

      When they attached the file, if I click on it it takes me to a weird website which needs my email and password, Safari warned me to open it.

      It suppose to be sent from an overseas architectural firm with plans

      T
      Test Screen NameCorrect answer
      Legend
      August 27, 2018

      The file is on your desktop. Please try to start Reader THEN use File > Open to open this file. Does the same thing happen? If it does it seems to be infected so contact the sender (if you expected the file).


      By the way, your system is set up to open PDF files with something called "PDF Reader Pro Lite". This is not an Adobe product. If you didn't buy it, treat it with HUGE suspicion.

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