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I played around with the viewing preferences without understanding what i was doing.
Now when I try to view a document the page is just grey.
I just want to know if I can reset the preferences (tools>preferences>) to whatever was defaulted when I downloaded the program.
Please help
Thanks
1 Correct answer
Hi micheller49153595,
To restore the preferences, please refer the steps provided in this thread: How to reset Preference settings in Acrobat.
If that does not help, try to uninstall the application.
You can use cleaner tool Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs to remove the application if you are on Windows.
Then restart your system and re-install the application from here: Adobe - Adobe Acrobat Reader DC Distribution
Let us know if you need any help.
Regards,
Meenakshi
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Hi micheller49153595,
To restore the preferences, please refer the steps provided in this thread: How to reset Preference settings in Acrobat.
If that does not help, try to uninstall the application.
You can use cleaner tool Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs to remove the application if you are on Windows.
Then restart your system and re-install the application from here: Adobe - Adobe Acrobat Reader DC Distribution
Let us know if you need any help.
Regards,
Meenakshi
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Hi Meenakshi
i did in the end have to unistall and downloaded it again from the Adobe official website.
Now to leave well enough alone thanks
Michelle