How to roll back Adobe DC

Question

Hi!

I'm not a big fan of the latest version of adobe reader (in any way shape or form...!) Can anyone tell me how to roll back the program to a previous version, and prevent it from updating automatically?

Alternatively, if anyone knows of a PDF file reader that actually works I'd be very grateful!

Many thanks,

B

Adorobat · Accepted Answer

Hi benh,

As per the issue description mentioned above, you are facing issue with Acrobat Reader, is that correct?

Could you try following troubleshooting steps:

1- Download and run cleaner tool on the machine to uninstall reader: Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

2- Reboot the machine

3- Download and install reader from here: Adobe Acrobat Reader DC Install for all versions

4- Reboot the machine again and check.

If issue still persists, you can download the previous version of Reader - (reader xi) from here: Adobe Acrobat Reader DC Install for all versions however its not recommended to download the previous version of Reader on the machine.

Let us know if you need any help.

Shivam

jtginnh · Answer

I have a similar problem WITH Reader DC 19.008.20071. Reader DC closes spontaneously after 15 seconds. There is no error message. The process in task manager disappears so there is no way to send a dump. Also, I checked and protected mode is OFF and I have executed EULA.EXE and accepted the agreement without changing the problem behavior. I uninstalled and reinstalled Reader DC - same problem. There is no previous version available for Windows 7, 8, and 10. I am using Windows 10.

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