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Debra25849558w4a4
Participant
January 10, 2023
Answered

how to scroll down a PDF doc on my touch screen laptop using my finger

  • January 10, 2023
  • 8 replies
  • 32510 views

Hi, I used to be able to use my finger to scroll down on a PDF document on my touch screen laptop and second screen, I now cant do this. Any idea's how to fix

 

    Correct answer Stephen35637877ijvj

    In 2024 after installing Adobe Acrobat on a new PC, I experienced the very same issue many, many others have where PDFs dont scroll by TOUCH. After following all the known resolutions I found that Adobe MOVED the control of this and dont seem to have updated their help. 

     

    THE SOLUTION

    Touch scrolling is now called PAN. T enable it, click your mouse into the Pdf. A small pop up toolbar appears. Click the select Arrow icon to reveal the new hiding place for the PAN control. See the attached image. So easy if only it wasnt such a secret !!

    8 replies

    L
    Lizz37288940bbrd
    Participant
    February 24, 2025

    I have the 2017 Adobe Acrobat Document reader and I was able to use the tool search bar to search and click enable scrolling and it made scrolling with my mouse on my documents work again. I don't know how it go turned off but I was able to get it back on this way.

    S
    Stephen35637877ijvj
    Participant
    February 23, 2024

    In 2024 I can't believe how crazy developers get with LACK of CONSITENCY !!!

    I just posted one hiding place Adobe has put the page scroll option for touch. But minutes later discovered a similar but completely seperate menu control option that also affects how page scroll works. 

     

    SOLUTION:

    Look down on the bottom right of the Acrobat Reader,  click on the menu Icon marked "1:1" that you'd be right in assuming means page magnification. But click on it and check it out what else they hid in here..., a scroll control option and other handy extras. 

     

      S
      Stephen35637877ijvjCorrect answer
      Participant
      February 23, 2024

      In 2024 after installing Adobe Acrobat on a new PC, I experienced the very same issue many, many others have where PDFs dont scroll by TOUCH. After following all the known resolutions I found that Adobe MOVED the control of this and dont seem to have updated their help. 

       

      THE SOLUTION

      Touch scrolling is now called PAN. T enable it, click your mouse into the Pdf. A small pop up toolbar appears. Click the select Arrow icon to reveal the new hiding place for the PAN control. See the attached image. So easy if only it wasnt such a secret !!

      tinahu
      tinahu
      Participant
      May 6, 2024

      Thank you! I couldn't find that anywhere.

      A
      ABDUL32976885i0qu
      Participant
      October 17, 2023

      If you're unable to scroll down a PDF document on your touch screen laptop using your finger, you can try a few troubleshooting steps to resolve the issue. First, ensure that your touch screen is functioning correctly by testing it in other applications. If the touch screen is working in other applications but not in the PDF viewer, consider updating your PDF viewer software or trying a different one to see if the issue persists.

      Additionally, check for any Windows or driver updates that may be affecting touch screen functionality. You can also try restarting your laptop, as this often resolves temporary issues. If none of these steps work, consult your laptop's user manual or contact customer support for specific guidance on touch screen issues.

       

        maedre45
        maedre45
        Participant
        May 30, 2023

        I don't know if you're still looking for help.  I was having this exact same issue and realized I couldn't find the toolbar I was looking for.  There is a pop up menu that comes up from the bottom of a PDF document that I can't for the life of me figure out how to consistently make come up, but, if you put your finger on the screen and make the "right click" menu come up, you'll see at the top that you probably have the pointer selected as a method of interacting with the document.  Right next to that is a hand icon.  Select that and you will be able to scroll using your finger.  If you can figure out how to make the bottom menu appear, that has the hand icon too.  Hope this helps you.

          D
          Debra25849558w4a4Author
          Participant
          May 30, 2023

          OMG, thank you so much, it worked for me. Ive talked about this to all my tech support people, this forum, you are the only person who found the solution.

          WELL DONE. VERY APPRECIATIVE

          I cant get it to stay there either. lets work on that prob next.

           

          Z
          zenazena
          Participant
          May 31, 2023

          With respect to the toolbar, I can reliably invoke it by either touching ghe screen close to the bottom of the Acrobat screen or by hovering the mouse in that area. I'm not sure exactly what makes it go away but it does, sooner or later. There is a second floating toolbar that puts in an appearance if you touch the side of the page display panel, also close to the bottom of the window. I haven't found a way of invoking it with the mouse, only with the touch screen. If you touch exactly the right place you can get both toolbars. I don't actually know what the second one provides, I'm useless with icons and I don't think I've ever needed it.

            JR Boulay
            Community Expert
            JR BoulayCommunity Expert
            Community Expert
            January 18, 2023

            [MOVED TO THE ACROBAT READER DISCUSSIONS]

            Acrobate du PDF, InDesigner et Photoshopographe
              JR Boulay
              Community Expert
              JR BoulayCommunity Expert
              Community Expert
              January 10, 2023

              Acrobate du PDF, InDesigner et Photoshopographe
                Z
                zenazena
                Participant
                January 24, 2023

                setting to Always works but why does Auto-detect not work? Is it a recognised defect?

                I am using acrobat reader version, 2022.003.20310 64 bit on Windows 11.

                ls_rbls
                Community Expert
                ls_rblsCommunity Expert
                Community Expert
                January 10, 2023

                Hi,

                 

                Please provide more details about your software and hardware:

                 

                • operating system and version
                • Is this happening with Adobe Acrobat Pro DC ? or Adobe Acrobat Reader? and which version
                • What type of brand and model is the laptop?

                 

                And also state if this is happening with only one particular PDF that your viewing or if it is happening with every PDF document.

                D
                Debra25849558w4a4Author
                Participant
                January 10, 2023

                Windows 11 Home. 

                VErsion: 22H2

                Acrobat Reader. Do I need to buy Pro?

                Surface Pro 9. but I had the Surface Pro 4 and same prob.

                But I used to be able to do touch screen on the Pro 4 until about 6 months ago

                ls_rbls
                Community Expert
                ls_rblsCommunity Expert
                Community Expert
                January 11, 2023

                How about the other programs like Microsoft Office? Did they get affected as well six months ago or just the Acrobat Reader program?

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