Skip to main content
Participant
January 25, 2022
Question

I can not open a particular pdf file in Adobe Acrobat reader DC but it can be open in other app

  • January 25, 2022
  • 2 replies
  • 684 views

I can not open a particular pdf file in Adobe Acrobat reader DC but that file can be open in other pdf reader app. that file can also open in browser. I have also attached that file for your reference, (which is the bill of my HDFC credit card). I have also updated the Adobe Acrobat reader DC, but still the problem is not solved.

 

 

 

 

 

(Sensitive file removed by moderator)

This topic has been closed for replies.

2 replies

Legend
January 25, 2022

Did you really want to share a credit card statement publicly? So everyone in the world can read it? Doesn't seem wise. I will report it, and maybe the moderators will remove it before someone steals from you.

 

Anyway, I did download your file, and it opens for me, in Acrobat Reader 2021.011.20039 | 64-bit | Windows 10. What happens when you try (what message do you get?) and what version do you have.

Participant
January 29, 2022

I am using the same version 2021.011.20039

When i try to open that file, my laptop hanged. However this same file can be open in other pdf reader like Nitro.

Bernd Alheit
Community Expert
Community Expert
January 25, 2022

What happens when you open the file in Acrobat Reader?

Participant
January 29, 2022

When i try to open that file, my laptop hanged. However this same file can be open in other pdf reader like Nitro.