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priscillac32808810
priscillac32808810
Participant
April 22, 2016
質問

I can't get Acrobat Reader DC to quit!

  • April 22, 2016
  • 返信数 8.
  • 99359 ビュー

Help!!! I can't turn my computer off because it says that Adobe Acrobat Reader DC still has a task running and that I need to close the task before it can close the program and then turn my computer off. Problem is, I can't close the window and it doesn't even let me quit using the tool bar.

Thanks!!

    返信数 8

    S
    SAMMY0909
    Participant
    February 1, 2024

    Adobe software behaves like an adware. It forces you to sign in sometimes and actually refuses to quit. Adobe must be proud of this bug, else they would have already fixed it. It captures screen attention and won't stay out of focus.

    HAYDEN UPTON
    HAYDEN UPTON
    Participant
    September 19, 2023

    I'm having the same problem, so annoying.

      E
      Ed34062344t3x2
      Participant
      December 5, 2023

      Force to quit on mac  doesn't kill it. A restart of Mac is needed to get it closed, and after that an uninstall of the programm!... Adobe kills your whole system, so it's time for a similar program, f.... adobe.

      S
      Shoot
      Participant
      August 2, 2020

      Hello:

      I must quit Abode Reader but can't

      B
      Bukola1
      Participant
      October 8, 2019

      This works. Thanks

      G
      gracec60969442
      Participant
      August 19, 2019

      Hello there! Same happened to me and then I solved it by accident.

      Go to apple icon on top left of tool bar.

      Select "Force Quit"

      Screen pops up giving you choices of which application you want to force quit.

      Select -you guessed it!- Adobe.

      It should then close it for you.

      I didn't do this at first because I thought "Force Quit" under the mac icon referred to forcing the computer to quit.

      Hope that helped

        V
        Vipin22182663ron8
        Participant
        December 10, 2021

        Thank you for sharing the option of "force quit" as I was also having the problem of "quit" not working in MacBook 

        R
        Ringer_Gurl
        Participant
        March 9, 2018

        I am a IT tech and was going through old forums for a solution to this. We have a 3rd party app that uses Adobe reader/acrobat. The only problem was that Adobe reader/acrobat stopped auto-closing the application after the update Adobe reader/acrobat 10.1.1. The process would stay open in taskmanager and run behind the scene for easier access. Shame is, most 3rd party apps trust this version as a dedicated version but there's an issue with adobe trying to fix the problem. Well, I have good news for you. You can check the version of adobe reader and create the registry editor.

        Windows Registry Editor Version 5.00

        [HKEY_CURRENT_USER\Software\Adobe\Acrobat Reader\DC\Privileged]

        "bProtectedMode"=dword:00000000

        This is the reg file I did and found. after creating and running, this should force close the app after you close instead of building apps in taskmanager to fill your list of background apps. Hopes this helps. I found it from someone in 2013 and thought I should share with you.

          D
          David Dafflon
          Participant
          October 27, 2016

          Hi,

          I have the same problem and am on Mac OS X el capitan 10.11.6. I can't close the software or open a new pdf file. Furthermore, it keeps me from turning my laptop off, I had to do it manually by pressing the button.

          Is there a solution to this problem ? I could really use one.

          Thanks.

          David

          AkanchhaS8194121
          AkanchhaS8194121
          Legend
          October 27, 2016

          Hi David%20dafflon,

          If there is any trouble closing the application directly then you need to quit it from the Activity Monitor.

          Go>Utilities>Activity monitor>Select process >Quit

          Kindly go through the help document to get more details of how to close the running processes from activity monitor-

          Use Activity Monitor to identify and quit processes using large amounts of system resources | Mac OS X

          you just need to select and force quit the Adobe process (Reader) which is not closing directly.

          let us know if that works.

          Regards,

          Akanchha

            D
            David Dafflon
            Participant
            October 27, 2016

            Hi,

            First of all, thank you so much for taking the time to answer and to have done it under such short notice.

            I'm happy to tell you that it worked, you cannot know how grateful I am for this. Thank you a lot for the help.

            Kind regards,

            David

              Sarojini_Nagar
              Community Manager
              Sarojini_NagarCommunity Manager
              Community Manager
              April 22, 2016

              Hi PRISCILLA CHASE DURAN,

              Could you please let me know the reader version and the OS version on your system?

              Please try referring to this article : Troubleshoot errors, freezes | Adobe Reader | Windows

              Also if you have a windows OS , open task manager by holding CTRL+ALT+DELETE on the keyboard and close any of the task open related to reader .

              Let us know if this helps.

              Regards

              Sarojini

                C
                Cheyanne22039862frvr
                Participant
                December 1, 2021

                Thank you this helped me close multiple programs that were frozen or you just cant close them. Thanks so much! (I used the ctrl+alt+delete method.) 

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