I can't uninstall Adobe Acrobat Reader DC

[Killian301844245j5w]

Hello everyone!

I can't use many of the functions the program allows us to use. When I try to use one of them, a blank window appears and nothing else happens. I assumed there was a problem with the program installation.

So I tried to uninstall it in the most convential way, through the control panel. I have had this error: "no valid sequence could be found for the set of patches". I searched for some fixes on the internet and have tried the followings:

 - the AcroCleaner (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html);

- wmic in command prompt (the return value is 1648 which corresponds to the "no valid sequence" error);

- ProcessMonitor -> check if external DLL where used (I found none);

- the Windows TroubleShooter (nothing found);

- repair Acrobat Installation through help menu (same error as the one I've had when trying to uninstall with control panel);

- I've simply tried to reinstall it -> it says that I have the latest version of the program.

I'm running out of ideas. Can you help me?

Thank you so much in advance for your help, I hope I'll be able to fix that soon enough.

Have a lovely day!

[AkanchhaS]

Hi @Killian301844245j5w 

Sorry to hear about the trouble caused.

Looking at the description given above, it seems you are getting the following error when trying to install it back "Newer version already installed".

If yes, then please refer to the troubleshooting steps suggested in this help article:

https://community.adobe.com/t5/acrobat-reader-discussions/error-newer-version-already-installed-acro... 

but before you do that, we'd recommend restarting your system once.

Let us know how it goes.

Thanks,

Akanchha