I cant open a pdf on my mac

Question

Here is what is now says and I have tried to download a new version but it keeps saying that i have a higher version on my computer

Check with the developer to make sure Adobe Acrobat Reader DC works with this version of macOS. You may need to reinstall the application. Be sure to install any available updates for the application and macOS.

Click Report to see more detailed information and send a report to Apple.

Amal. · Answer

Hi There

sorry to hear about the situation. As mentioned, you are not able to open the PDF and getting the error 'A new version is already installed', correct?

What is the version of the Mac OS you are using?
What is the version of the Adobe Acrobat Reader DC installed? To check the version of the application please use the link https://helpx.adobe.com/acrobat/kb/identify-product-version.html

Check for any missing update. A new version of Adobe Acrobat/Reader got released on 24th Oct 2019 version 19.21.20049. please update the application go to Help > Check for Updates.

For more information please use the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

If it still doesn't work, please try the following steps:

Remove the application using the Adobe Acrobat Cleaner Tool Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs
Reboot the computer
Reinstall the application using the link Adobe - Adobe Acrobat Reader DC Distribution

Let us know how it goes.

Regards

Amal

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