Participant

Question

I cant open a PDF ...

Forum|Forum|8 years ago
November 7, 2017
1 reply
415 views

Hello, some help would be really appreciated, we have a team account, I can't open a PDF ... I have restarted my machine, uninstalled and reinstalled Acrobat DC, I can open the PDF in my browser, and I can see the thumbnail image on my desktop, please see image attached. When I click on a PDF file nothing happens. Thank in advance for you quick response. Ricky

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Community Manager

Community Manager

Hi Rickyc,

Sorry for the inconvenience caused.

If you launch Acrobat and then browse to the file, are you able to open the file? Is this happening with all the files or just this one?

Also, you may take a look at this help document as well: See how to troubleshoot problems opening PDF files and other PDF related issues

Let us know if that helps any.

-Tariq Dar

rickyc79841951Author

Participant

Hi Tariq

I cant open any PDF files. If I launch Acrobat, I cant open any files.

I really need to resolve this quickly, your support and help with this is much appreciated, would a call to talk through be easier?

Thanks

Ricky

Community Manager

Community Manager

Ricky,

Since you have Acrobat DC, I would suggest contacting our product support team for quick resolution support

You may update this thread if you have any further questions.

-Tariq Dar