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Yuyang32105469w3yw
Participant
September 6, 2023
Question

I got charged by Adobe but I have no plan or subscription on my personal profile

  • September 6, 2023
  • 1 reply
  • 458 views

I entered my credit card information to start a 7 day free trial one week ago, but I decided to cancel the trial and I found there is no option for me to cancel it (no any information about current plan in my account), and today I was deducted for SGD26.55 by ADOBE ACROPRO TRIAL Dublin, please solve this problem and refund the money.

    This topic has been closed for replies.

    1 reply

    jane-e
    Community Expert
    jane-eCommunity Expert
    Community Expert
    September 6, 2023

    @Yuyang32105469w3yw 

     

    Volunteers on this forum cannot assist with billing. You will need to contact Adobe Customer Care directly. 

    Try the link to auto-open the Chat:
    https://helpx.adobe.com/contact.html?rghtup=autoOpen  
    Type "agent"

    If Chat does not open, then your browser is blocking it. Try the troubleshooting tips here:
    https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703  

    You can also send a tweet to @AdobeCare.

    Do not reply to PMs, which are likely to be scammers.

    ~ Jane

     

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