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I got charged by Adobe but I have no plan or subscription on my personal profile

New Here ,
Sep 06, 2023 Sep 06, 2023

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I entered my credit card information to start a 7 day free trial one week ago, but I decided to cancel the trial and I found there is no option for me to cancel it (no any information about current plan in my account), and today I was deducted for SGD26.55 by ADOBE ACROPRO TRIAL Dublin, please solve this problem and refund the money.

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General troubleshooting

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Community Expert ,
Sep 06, 2023 Sep 06, 2023

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@Yuyang32105469w3yw 

 

Volunteers on this forum cannot assist with billing. You will need to contact Adobe Customer Care directly. 

Try the link to auto-open the Chat:
https://helpx.adobe.com/contact.html?rghtup=autoOpen  
Type "agent"

If Chat does not open, then your browser is blocking it. Try the troubleshooting tips here:
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703  

You can also send a tweet to @AdobeCare.

Do not reply to PMs, which are likely to be scammers.

~ Jane

 

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