I have been charged by Adobe but I have no plan or subscription

[sarahlouise77]

I noticed an odd charge in my banking history for

ADOBE SYSTEMS SOFTWARE 1800614

ADOBE SENDTRACK SUB 180061463

I have logged in and i have no plans, no history, no subscriptions.

Please help.

Thanks.

Sarah

[Personal information removed by moderator.]

[Tariq Ahmad Dar · Accepted solution]

Hi Sarah,

With your email ID on Adobe Community, I can't see any active subscriptions on this account.

Our customer service team might require your card information to check about the transaction, which is not possible on Adobe Forums. Please contact our Support team: Contact Customer Care: helpx.adobe.com/contact.html

-Tariq Dar

[sarahlouise77]

Thanks Tariq.

I have clicked on the link you have provided but there is no web chat

(currently closed) and no phone number to call?

Regards

Sarah

[AnandSri]

Hello Sarah!

I am sorry for the inconvenience caused, and please open the URL in a browser Contact Customer Care, Link: helpx.adobe.com/contact/support.html 

Sign in with your Adobe ID and password, click on the Tab 'Account issues'>, select payment, invoice, and orders, and choose Show Me My contact options.

Then, you can choose the Chat option or call the helpline number listed according to your geolocation.

I have also shared the contact details directly; please check your email.

Feel free to update this discussion if you need any assistance.

Thanks,

Anand Sri.

[Himanshu28847945kg1e]

Hello , got the similar issue. Baught yearly, billed monthly plan on march 13 2023, money got deducted but it shows "No Plan". and i tried the solutions also which you've suggested here. In last reply you said there is tab "Account issues", But i'm not able to find this Tab. could you please help me out. It's frustrating, i buy lots of courses online but never get such problems but here i'm getting this.Please resolve it.

Thanks & Regards

Himanshu shukla

[Meenakshi Negi]

Hi Himanshu28847945kg1e,

Thank you for reaching out.

We have checked the account with the email address used to sign in here on the community page. There is no active subscription listed on your account.

Please use the correct email address to sign in to the account. Let us know if you use an alternate email address for the service.

You may also contact our billing team to get this checked. Please use the number provided for your region on the help page: helpx.adobe.com/contact/phone.html.

Thanks,

Meenakshi

[Ninie3390945759vd]

This seems to be a popular issue. I have the same problem and when i try to stop the payment it says i have no paid plans. It has been going on for months and this really frustrates me. Why is it so difficult to get support at Adobe ??????

[panda35568571ks6f]

facing same issue. anyone can provide proper guideline to claim back the money??

no plans but get charges by adobe.

[ana_c_3906]

Hi i do have the same issue, this options dont appear 

sign in with your Adobe ID and password, click on the Tab 'Account issues'>, select payment, invoice, and orders, and choose Show Me My contact options.

Then, you can choose the Chat option or call the helpline number listed according to your geolocation.

need to cancel the plan urgent, how i can get in contact

i have no plan on adobe but still im being charged monthly for Indian Rupees 1675 by ADOBE PS CREATIVE CLOUD. Kindly help me stop this and get my money refunded.

[ana_c_3906]

I have been charged by Adobe but I have no plan or subscription  but still im being charged monthly

[prashant32231407ibt9]

hi there. i have no plan on adobe but still im being charged monthly for Indian Rupees 1675 by ADOBE PS CREATIVE CLOUD. Kindly help me stop this and get my money refunded.

[Deepa361977738tpd]

Yes there's no easy way to reach customer care to get the problem solved , also money got deducted but it shows no plans