Skip to main content
S
sarahlouise77
Participant
November 20, 2018
Answered

I have been charged by Adobe but I have no plan or subscription

  • November 20, 2018
  • 2 replies
  • 11695 views

I noticed an odd charge in my banking history for

ADOBE SYSTEMS SOFTWARE 1800614

ADOBE SENDTRACK SUB 180061463

I have logged in and i have no plans, no history, no subscriptions.

Please help.

Thanks.

Sarah

[Personal information removed by moderator.]

This topic has been closed for replies.
Correct answer Tariq Ahmad

Hi Sarah,

 

 

With your email ID on Adobe Community, I can't see any active subscriptions on this account.

Our customer service team might require your card information to check about the transaction, which is not possible on Adobe Forums. Please contact our Support team: Contact Customer Care: helpx.adobe.com/contact.html

 

-Tariq Dar

2 replies

P
prashant32231407ibt9
Participant
September 12, 2023

hi there. i have no plan on adobe but still im being charged monthly for Indian Rupees 1675 by ADOBE PS CREATIVE CLOUD. Kindly help me stop this and get my money refunded.

 

    D
    Deepa361977738tpd
    Participant
    March 20, 2024

    Yes there's no easy way to reach customer care to get the problem solved , also money got deducted but it shows no plans  

      T
      Community Manager
      Tariq AhmadCommunity ManagerCorrect answer
      Community Manager
      November 28, 2018

      Hi Sarah,

       

       

      With your email ID on Adobe Community, I can't see any active subscriptions on this account.

      Our customer service team might require your card information to check about the transaction, which is not possible on Adobe Forums. Please contact our Support team: Contact Customer Care: helpx.adobe.com/contact.html

       

      -Tariq Dar

      S
      sarahlouise77Author
      Participant
      November 28, 2018

      Thanks Tariq.

      I have clicked on the link you have provided but there is no web chat

      (currently closed) and no phone number to call?

      Regards

      Sarah

      A
      ana_c_3906
      Participant
      December 9, 2024

      Hello Sarah!

       

      I am sorry for the inconvenience caused, and please open the URL in a browser Contact Customer Care, Link: helpx.adobe.com/contact/support.html 

       

      Sign in with your Adobe ID and password, click on the Tab 'Account issues'>, select payment, invoice, and orders, and choose Show Me My contact options.

      Then, you can choose the Chat option or call the helpline number listed according to your geolocation.

       

      I have also shared the contact details directly; please check your email.

       

      Feel free to update this discussion if you need any assistance.

       

      Thanks,

      Anand Sri.


      Hi i do have the same issue, this options dont appear 

      sign in with your Adobe ID and password, click on the Tab 'Account issues'>, select payment, invoice, and orders, and choose Show Me My contact options.

      Then, you can choose the Chat option or call the helpline number listed according to your geolocation.

       

      need to cancel the plan urgent, how i can get in contact

      i have no plan on adobe but still im being charged monthly for Indian Rupees 1675 by ADOBE PS CREATIVE CLOUD. Kindly help me stop this and get my money refunded.

       

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices