I'm getting this error message when I try and save, print, or modify a pdf

[timf31253795]

The error message reads as follows: The application was unable to start correctly (0xc0000022).  Click OK to close the application

[AkanchhaS]

Hi Timf31253795,

Thanks for sharing the details.

You may refer to the help document, and follow the troubleshooting suggested in that- Application unable to Start correctly Error: 0xc0000022 || 0x00000022

Let us know if that doesn't help.

Regards,

Akanchha

[timf31253795]

Hi Akki – I played around with deleting and reinstalling the Visual C++ program and it’s not helping alleviate the error message when I open a pdf file.

Any other recommendations ?

I already deleted and reinstalled Reader and that didn’t help either.

Thanks,

Tim Fraleigh

Mobile  [removed by moderator]

e-mail:  [removed by moderator]

[Sunil_Soni]

Sorry for the inconvenience caused.

Please update application via Help->Check for updates to be on latest and safest version of Acrobat/Reader and restart machine.
If issue still persist, we would require following information to understand the issue better:

• Environment/Platform/System information
• Application(Acrobat/Reader) version
• Check if Rdrcef.exe is crashing [Go to task manager(WIN) -> observe PID of AcroCEF/RdrCEF processes, it changes]
  • enable the Windows crash reporting WER feature. Steps to enable crash dump creation: Collecting User-Mode Dumps (Windows)
  • OR You can also use the attached registry key to enable the automatic crash dump creation. This will place the dump at C:\Dumps\. dump.reg

User can share logs/dumps/sample files with us via Adobe Send https://cloud.acrobat.com/send or any medium you are comfortable with.

Please keep us posted.

-Thanks

Sunil Soni