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impossible glisser un doc .pdf dans mail (mac)

New Here ,
Oct 10, 2019 Oct 10, 2019

bonjour

suite mise à jour mac OS sous Catalina 10.15

l'icone ADOBE ne s'affiche plus à gauche du nom de mes documents ADOBE ACROBATE READER DC lorsque ceux çi sont ouvertes.

Je ne peux ainsi plus saisir et glisser mes documents dans des mails ou des dossiers comme je pouvais le faire auparavant

quelqu'un a une idée pourquoi?

un grand merci et bonne journée

ViPaP

 
 
 
 
 
 
 
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Adobe Employee ,
Oct 11, 2019 Oct 11, 2019

Hi there!

 

If I understand correctly, you have updated your Mac OS to Catalina and ever since it was updated you are unable view the Adobe Reader icon next to the pdf document. Also, you are unable to drag and drop the document to share via email.

 

Would you mind sharing the screenshot of the list of pdf icon visible at your end? If its not the Adobe Reader icon then what exactly it is? 

Could be a possibility, that the default pdf viewer has changed to some other application. Do you able to open Adobe Reader application separately, without opening pdf file first?

 

Thanks,

Akanchha 

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New Here ,
Oct 11, 2019 Oct 11, 2019
thanks so much Akanchha, yes you've understood correctely I am unable to drag and drop the document to share via email.
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New Here ,
Oct 11, 2019 Oct 11, 2019
LATEST

here is the screenshot of my pdf document wihout icon

 

and yes I can open the Adobe Acrobat Reader DC application directly wthout opening a pdf file previously

 

thanks!

 
 
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