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Impossible to print document

New Here ,
Sep 11, 2018 Sep 11, 2018

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Dear community,

I run Adobe Acrobat Reader DC in its latest version (downloaded today) under Windows 7.

Every time I want to use Acrobat Reader to print a PDF on my Brother HL-2135W printer I get the following error messages :

1. Impossible to print document (I run a French version. Message in French is: Impossible d'imprimer le document.)

After clicking on OK the second error message appears

2. Error during printing the document (Erreur pendant l'impression du document)

This is not related to a specific document, because

a) It happens with every PDF, even PDFs I printed before.

b) I can print the same PDF through Chrome.

Also the printer works as I can print other types of documents (email, Word, etc.) and even PDFs using Chrome.

Printing works when choosing PDFCreator as printer. I get the same error message with Microsoft XPS Document Writer.

I have already restarted the computer many times, and I have uninstalled the software (incl. with Revo Uninstaller) and reinstalled it.

The problem occurred when I tried to reset the Brother TN-2010 cartridge as described here https://www.youtube.com/watch?v=DdTwJxOwcbo

When I tried to print with the reset cartridge the error occurred. I am now using a new cartridge and printing works fine with the other software. But in Acrobat Reader the problem remains.

Any ideas how to get rid of the problem?

Thanks for you help!

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New Here ,
Apr 24, 2023 Apr 24, 2023

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LATEST

YES. I have a current version of ACROBAT PRO running on Windows 11. Every time I attempt to print the PDF that I opened, it directs me to SAVE AS ...etc...

So I decide to save as..." and then the print dialogue appears again, goes thru the motions, BUT THE PRINTER doesn't do anything. I can print ANY other file format. I am not happy paying $20/month for this useless software.

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