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1

Initialization of the rasterization module failed message when trying to print from Adobe Reader

New Here ,
Jan 09, 2023 Jan 09, 2023

A vendor used one of the work PCs for a presentation. It looks like the vendor installed some Adobe software on the PC and uninstalled it when the vendor was finished, Ever since that time. whenever the user tries to print a PDF file from Adobe Reader, the user gets the message, "initialization of the rasterization module failed." If you open the PDF with either Chrome or Edge, the user can get the PDF to print just fine. If you logon to a different user ID on the PC like the administrator, you can also print PDFs from Adobe Reader. We have uninstalled Adobe Reader from the PC and re-installed it but that did not help the user. We have uninstalled Adobe Reader, downloaded and run the Adobe Creative Cloud Removal software, and re-installed Adobe Reader but that did not help the user either. We have tried to perform a manual cleanup of the Adobe Reader software after uninstalling it by deleting any Adobe files or directories in C:\Program Files\Adobe and C:\Program Files (x86)\Common Files\Adobe and C:\ProgramData\Adobe but that has not helped either. The version of Adobe Reader is 22.3.20282.0. The PC is a Windows 10 Pro PC. What is funny is if I open Adobe Reader in the Administrator account, I see Adobe Acrobat Reader (64-bit) in the upper left corner of the app. If I open Adobe Reader on the user logon, I see Adobe Acrobat Pro. I don't understand why I see that. The user does not have a paid version of Adobe Acrobat Pro software nor has the user ever paid for any such version. The user just needs to print PDF files from Adobe Reader as well as occasionally use the "fill and sign" feature.

TOPICS
General troubleshooting , Print , Windows
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Adobe Employee ,
Feb 27, 2023 Feb 27, 2023
LATEST

Hi @Victor27866213dpws 

We apologize for the delay in response. If you still face the same issue, try the following suggestions. 

Similar discussion: https://community.adobe.com/t5/acrobat-discussions/cannot-print/td-p/12838478#M358256

Run this cleaner tool to remove the existing installer and application’s file traces:

https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html

Download the Acrobat Reader installer from here:

https://get.adobe.com/reader/enterprise/

 

Thanks,

Akanchha 

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