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fcamineiro
fcamineiro
Participant
May 31, 2023
Question

Instalação certificado Serpro Neoid no Adobe Acrobat Reader em macOS M1

  • May 31, 2023
  • 2 replies
  • 3344 views

Há algum tutorial para que o Adobe Acrobat Reader (AAR) consiga reconhecer/ler o certificado em nuvem Neoid da Serpro? Estou na versão 2023.001.20177 do AAR rodando em um Macbook M1 macOS 13.4. 

 

Consegui instalar o app Neoid desktop e o certificado (via iOS app) mas não resolveu.

This topic has been closed for replies.

2 replies

V
Vinícius342206284lh3
Participant
December 12, 2023

Estou com o mesmo erro, porem no meu mac nao consigo achar o arquivo no Keychain, mas ao acessar qualquer site que peça o uso do certificado via Firefox, o proprio firefox encontra o certificado, mas o AAR não consegue acha-lo.

S_S
Community Manager
S_SCommunity Manager
Community Manager
December 13, 2023

Hi @Vinícius342206284lh3,

 

Look like the certificate is saved on the cloud rather than the local device due to which it does not show up on the keychains application.

 

I suggest adding the certificate manually once using your credentials through Acrobat and it should be saved locally.

 

Hope this helps.

 

-Souvik

S_S
Community Manager
S_SCommunity Manager
Community Manager
May 31, 2023

Hi @fcamineiro,

 

Hope you are doing well. Per the description, you want to work with a Neoid cloud certificate on Acrobat Reader.

 

We found a community post that has a discussion topic similar to yours. Please check the thread: Solved: Betreff: NeoID (Brazil gov. A3 cloud certificate) 

 

Let us know if this helps.

 

-Souvik

fcamineiro
fcamineiroAuthor
Participant
May 31, 2023

Hi Souvik, I have seen that post before and tried the recommended settings, but it made no difference.

 

In my case, AAR can't find the cloud certificate to use as an esignature.

fcamineiro
fcamineiroAuthor
Participant
June 2, 2023

@fcamineiro You can share both formats with me here. 

 

I suggest sharing private messages in a zip file. 

 

To do so, click on my profile name-> click the blue button that says "Send a Message" on the next page.

 

-Souvik


Sorry, but I'm unsure if sharing these files is safe.

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