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Installation error 150201 after uninstalling on Windows 10.

Forum|Forum|3 years ago
May 9, 2022
5 replies
32777 views

Apparently I have made a grave mistake, because I uninstalled Acrobat Reader DC in the process of trying to diagnose an issue, and now I cannot reinstall it again. Every time I try to install, I get the error code 150201.

I have tried many things, including restarting my computer, updating Windows 10, updating my graphics drivers, the AcroCleaner tool, and also the off-line installer. After all of them, the installation fails with the same error 150201. I assume there has to be a solution, but I'm not going to reinstall Windows in order to address this issue.

How can I find out what the real issue is and how to solve it? Thank you in advance.

Download and install

Correct answer AnandSri

Hello @endika_5551

I hope you are doing well. Thank you for sharing your experience and workaround. It’s very helpful for others facing the same issue.

This error typically occurs when remnants of a previous installation remain on the system, or when the installer is unable to validate certain files during setup. Missing the installer.bin file often points to an incomplete or corrupted download or extraction process. Running the installer via the command line with parameters like /sAll /rs /rps /no_checksum forcing a silent installation and bypassing certain validation checks which can resolve issues caused by missing or mismatched files.

Verify Download Integrity:

Ensure the installer is downloaded completely from the official Adobe website.
Avoid third-party sources to prevent missing components.

Thanks,

Anand Sri. | Acrobat Community Team

E

endika_5551

Participant

I I had the same problem, and when trying to install it, I wasn't able to find the installer.bin file. So, it occurred to me to try installing it from the command line (cmd) by typing C:\Desktop\AcroRdrDC2500120756_es_ES.exe /sAll /rs /rps /no_checksum, and I didn't get any errors during the installation, and it installed without any problems.

It's been three years, but I hope it fixes the problem for others.

AnandSri

Correct answer

Community Manager

Hello @endika_5551

I hope you are doing well. Thank you for sharing your experience and workaround. It’s very helpful for others facing the same issue.

This error typically occurs when remnants of a previous installation remain on the system, or when the installer is unable to validate certain files during setup. Missing the installer.bin file often points to an incomplete or corrupted download or extraction process. Running the installer via the command line with parameters like /sAll /rs /rps /no_checksum forcing a silent installation and bypassing certain validation checks which can resolve issues caused by missing or mismatched files.

Verify Download Integrity:

Ensure the installer is downloaded completely from the official Adobe website.
Avoid third-party sources to prevent missing components.

Thanks,

Anand Sri. | Acrobat Community Team

P

Patrick_William5485

Participant

adobe acrobat reader - setup x setup was interrupted before adobe acrobat reader dc could be completely installed. error code: 150201

AnandSri

Community Manager

Hello @Patrick_William5485

I hope you are doing well, and thanks for reaching out.

The error often occurs when the installer fails to extract the setup files from the installer.bin package during installation. This can happen due to:

Corrupted or incomplete downloads
Conflicts with antivirus or endpoint protection software
Issues with temporary folders or permissions
Leftover files from previous installations.

Download and run the Acrobat Cleaner tool to remove the installed or leftover installation files. Reboot the computer. Ensure that all the mandatory and optional updates of the operating system are installed. And then try reinstalling Acrobat Reader. Run the setup file as an Administrator, right click on the setup file, and choose Run as Administrator.

Temporarily Disable Antivirus. Check Temp Folder Permissions. Ensure the user has full access to:
C:\Users\<username>\AppData\Local\Temp\
C:\ProgramData\Adobe\Temp\

Workaround:

Use 7-Zip to Extract Installer Files

Open the .exe installer using 7-Zip
Extract the contents to a folder
Run the setup.exe manually from the extracted files.

I hope this helps.

Thanks,
Anand Sri | Acrobat Community Team

P

Patrick_William5485

Participant

adobe acrobat reader - setup x setup was interrupted before adobe acrobat reader dc could be completely installed. error code: 150201

AnandSri

Community Manager

Hello @Patrick_William5485

I hope you are doing well, and thanks for reaching out.

The error often occurs when the installer fails to extract the setup files from the installer.bin package during installation. This can happen due to:

Corrupted or incomplete downloads
Conflicts with antivirus or endpoint protection software
Issues with temporary folders or permissions
Leftover files from previous installations.

Download and run the Acrobat Cleaner tool to remove the installed or leftover installation files. Reboot the computer. Ensure that all the mandatory and optional updates of the operating system are installed. And then try reinstalling Acrobat Reader. Run the setup file as an Administrator, right click on the setup file, and choose Run as Administrator.

Temporarily Disable Antivirus. Check Temp Folder Permissions. Ensure the user has full access to:
C:\Users\<username>\AppData\Local\Temp\
C:\ProgramData\Adobe\Temp\

Workaround:

Use 7-Zip to Extract Installer Files

Open the .exe installer using 7-Zip
Extract the contents to a folder
Run the setup.exe manually from the extracted files.

I hope this helps.

Thanks,
Anand Sri | Acrobat Community Team

L

Light_FiberAuthor

Participant

I was able to find the log file, and it does give a little bit more information, but I don't know what this particular error means. It's already verified that there's plenty of memory for the extraction and installation, and I have plenty of RAM on my system so I don't know what this memory error could be.

Here is the relevant section of the log file:

[2022-05-11 21:35:08] Adobe SFX 10.0.0.1 logging started.
[2022-05-11 21:35:08] CommandParam CmdLine: "C:\Users\Shawn\Downloads\AcroRdrDC2200120117_en_US.exe" 
[2022-05-11 21:35:08] TempFolder: C:\Users\Shawn\AppData\Local\Temp\
[2022-05-11 21:35:08] Support folder: C:\ProgramData\Adobe\Temp\15909
[2022-05-11 21:35:08] Extracting: C:\ProgramData\Adobe\Temp\15909\config.bin
[2022-05-11 21:35:08] CheckSystemRequirements os,sp = 62 0 osString = 62W6, physicalMemory (32698) = 32768
[2022-05-11 21:35:08] Adding extracted installer size to the total size: 467
[2022-05-11 21:35:08] CheckDiskSpace...
[2022-05-11 21:35:08] Required size in MB:  690
[2022-05-11 21:35:08] Available disk space in MB:  107075
[2022-05-11 21:35:08] IsAlreadyInstalled...
[2022-05-11 21:35:08] InitDialog...
[2022-05-11 21:35:09] SetupInstaller...
[2022-05-11 21:35:09] Extracting: C:\ProgramData\Adobe\Temp\15909\installer.bin
[2022-05-11 21:35:12] Installer folder: C:\Program Files (x86)\Common Files\Adobe\Acrobat\Setup\{AC76BA86-7AD7-1033-7B44-AC0F074E4100}
[2022-05-11 21:35:12] Extracting files from Archive: C:\ProgramData\Adobe\Temp\15909\installer.bin
[2022-05-11 21:35:12] Extract Files ERROR_MEM
[2022-05-11 21:35:12] ** Setting Error Condition: 150201
[2022-05-11 21:35:12] ExtractFilesFromArchive failed
[2022-05-11 21:35:12]    GetLastError(): 0 - The operation completed successfully.

[2022-05-11 21:35:20] Cleanup...
[2022-05-11 21:35:20] Program finished with exit code: 150201

L

Light_FiberAuthor

Participant

Looking at the log file, I initially thought the installer.bin might not be getting extracted to the temp directory because of a permissions issue, because the subfolder was no longer present after the installer exited. However, I watched it carefully and it is actually copying that file, so I'm completely at a loss.

L

Light_FiberAuthor

Participant

I was able to resolve this. It turned out that the installer was failing to extract the setup files from the installer.bin package during the installation process. I have no idea why that was happening, and the installer.bin file and the temporary folder it was in get deleted after the installer fails and is exited. However, if you navigate to the directory where that file temporarily lives before clicking okay on the error message, it's possible to make a copy or directly extract the setup files using a program like 7zip. Once I was able to extract the setup files, I could simply double-click on setup.exe and complete the installation that way. Definitely a convoluted process, but thankfully it worked!

L

Light_FiberAuthor

Participant

[2022-05-11 21:35:08] Adobe SFX 10.0.0.1 logging started.
[2022-05-11 21:35:08] CommandParam CmdLine: "C:\Users\Shawn\Downloads\AcroRdrDC2200120117_en_US.exe"
[2022-05-11 21:35:08] TempFolder: C:\Users\Shawn\AppData\Local\Temp\
[2022-05-11 21:35:08] Support folder: C:\ProgramData\Adobe\Temp\15909
[2022-05-11 21:35:08] Extracting: C:\ProgramData\Adobe\Temp\15909\config.bin
[2022-05-11 21:35:08] CheckSystemRequirements os,sp = 62 0 osString = 62W6, physicalMemory (32698) = 32768
[2022-05-11 21:35:08] Adding extracted installer size to the total size: 467
[2022-05-11 21:35:08] CheckDiskSpace...
[2022-05-11 21:35:08] Required size in MB: 690
[2022-05-11 21:35:08] Available disk space in MB: 107075
[2022-05-11 21:35:08] IsAlreadyInstalled...
[2022-05-11 21:35:08] InitDialog...
[2022-05-11 21:35:09] SetupInstaller...
[2022-05-11 21:35:09] Extracting: C:\ProgramData\Adobe\Temp\15909\installer.bin

I was able to find the log file, and it does give a little bit more information, but I don't know what this particular error means. It's already verified that there's plenty of memory for the extraction and installation, and I have plenty of RAM on my system so I don't know what this memory error could be.

[2022-05-11 21:35:12] Installer folder: C:\Program Files (x86)\Common Files\Adobe\Acrobat\Setup\{AC76BA86-7AD7-1033-7B44-AC0F074E4100}
[2022-05-11 21:35:12] Extracting files from Archive: C:\ProgramData\Adobe\Temp\15909\installer.bin
[2022-05-11 21:35:12] Extract Files ERROR_MEM
[2022-05-11 21:35:12] ** Setting Error Condition: 150201
[2022-05-11 21:35:12] ExtractFilesFromArchive failed
[2022-05-11 21:35:12] GetLastError(): 0 - The operation completed successfully.
[2022-05-11 21:35:20] Cleanup...
[2022-05-11 21:35:20] Program finished with exit code: 150201

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