Installation error 150201 after uninstalling on Windows 10.

Community Beginner ,
May 08, 2022 May 08, 2022

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Apparently I have made a grave mistake, because I uninstalled Acrobat Reader DC in the process of trying to diagnose an issue, and now I cannot reinstall it again. Every time I try to install, I get the error code 150201.

 

I have tried many things, including restarting my computer, updating Windows 10, updating my graphics drivers, the AcroCleaner tool, and also the off-line installer. After all of them, the installation fails with the same error 150201. I assume there has to be a solution, but I'm not going to reinstall Windows in order to address this issue.

 

How can I find out what the real issue is and how to solve it? Thank you in advance.

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correct answers 1 Correct answer

Community Beginner , May 19, 2022 May 19, 2022

I was able to resolve this. It turned out that the installer was failing to extract the setup files from the installer.bin package during the installation process. I have no idea why that was happening, and the installer.bin file and the temporary folder it was in get deleted after the installer fails and is exited. However, if you navigate to the directory where that file temporarily lives before clicking okay on the error message, it's possible to make a copy or directly extract the setup file

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Community Beginner ,
May 11, 2022 May 11, 2022

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[2022-05-11 21:35:08] Adobe SFX 10.0.0.1 logging started.
[2022-05-11 21:35:08] CommandParam CmdLine: "C:\Users\Shawn\Downloads\AcroRdrDC2200120117_en_US.exe"
[2022-05-11 21:35:08] TempFolder: C:\Users\Shawn\AppData\Local\Temp\
[2022-05-11 21:35:08] Support folder: C:\ProgramData\Adobe\Temp\15909
[2022-05-11 21:35:08] Extracting: C:\ProgramData\Adobe\Temp\15909\config.bin
[2022-05-11 21:35:08] CheckSystemRequirements os,sp = 62 0 osString = 62W6, physicalMemory (32698) = 32768
[2022-05-11 21:35:08] Adding extracted installer size to the total size: 467
[2022-05-11 21:35:08] CheckDiskSpace...
[2022-05-11 21:35:08] Required size in MB: 690
[2022-05-11 21:35:08] Available disk space in MB: 107075
[2022-05-11 21:35:08] IsAlreadyInstalled...
[2022-05-11 21:35:08] InitDialog...
[2022-05-11 21:35:09] SetupInstaller...
[2022-05-11 21:35:09] Extracting: C:\ProgramData\Adobe\Temp\15909\installer.bin

I was able to find the log file, and it does give a little bit more information, but I don't know what this particular error means. It's already verified that there's plenty of memory for the extraction and installation, and I have plenty of RAM on my system so I don't know what this memory error could be.

 

[2022-05-11 21:35:12] Installer folder: C:\Program Files (x86)\Common Files\Adobe\Acrobat\Setup\{AC76BA86-7AD7-1033-7B44-AC0F074E4100}
[2022-05-11 21:35:12] Extracting files from Archive: C:\ProgramData\Adobe\Temp\15909\installer.bin
[2022-05-11 21:35:12] Extract Files ERROR_MEM
[2022-05-11 21:35:12] ** Setting Error Condition: 150201
[2022-05-11 21:35:12] ExtractFilesFromArchive failed
[2022-05-11 21:35:12] GetLastError(): 0 - The operation completed successfully.
[2022-05-11 21:35:20] Cleanup...
[2022-05-11 21:35:20] Program finished with exit code: 150201

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Community Beginner ,
May 11, 2022 May 11, 2022

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I was able to find the log file, and it does give a little bit more information, but I don't know what this particular error means. It's already verified that there's plenty of memory for the extraction and installation, and I have plenty of RAM on my system so I don't know what this memory error could be.

 

Here is the relevant section of the log file:

 

[2022-05-11 21:35:08] Adobe SFX 10.0.0.1 logging started.
[2022-05-11 21:35:08] CommandParam CmdLine: "C:\Users\Shawn\Downloads\AcroRdrDC2200120117_en_US.exe" 
[2022-05-11 21:35:08] TempFolder: C:\Users\Shawn\AppData\Local\Temp\
[2022-05-11 21:35:08] Support folder: C:\ProgramData\Adobe\Temp\15909
[2022-05-11 21:35:08] Extracting: C:\ProgramData\Adobe\Temp\15909\config.bin
[2022-05-11 21:35:08] CheckSystemRequirements os,sp = 62 0 osString = 62W6, physicalMemory (32698) = 32768
[2022-05-11 21:35:08] Adding extracted installer size to the total size: 467
[2022-05-11 21:35:08] CheckDiskSpace...
[2022-05-11 21:35:08] Required size in MB:  690
[2022-05-11 21:35:08] Available disk space in MB:  107075
[2022-05-11 21:35:08] IsAlreadyInstalled...
[2022-05-11 21:35:08] InitDialog...
[2022-05-11 21:35:09] SetupInstaller...
[2022-05-11 21:35:09] Extracting: C:\ProgramData\Adobe\Temp\15909\installer.bin
[2022-05-11 21:35:12] Installer folder: C:\Program Files (x86)\Common Files\Adobe\Acrobat\Setup\{AC76BA86-7AD7-1033-7B44-AC0F074E4100}
[2022-05-11 21:35:12] Extracting files from Archive: C:\ProgramData\Adobe\Temp\15909\installer.bin
[2022-05-11 21:35:12] Extract Files ERROR_MEM
[2022-05-11 21:35:12] ** Setting Error Condition: 150201
[2022-05-11 21:35:12] ExtractFilesFromArchive failed
[2022-05-11 21:35:12]    GetLastError(): 0 - The operation completed successfully.

[2022-05-11 21:35:20] Cleanup...
[2022-05-11 21:35:20] Program finished with exit code: 150201

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Community Beginner ,
May 18, 2022 May 18, 2022

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Looking at the log file, I initially thought the installer.bin might not be getting extracted to the temp directory because of a permissions issue, because the subfolder was no longer present after the installer exited. However, I watched it carefully and it is actually copying that file, so I'm completely at a loss.

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Community Beginner ,
May 19, 2022 May 19, 2022

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I was able to resolve this. It turned out that the installer was failing to extract the setup files from the installer.bin package during the installation process. I have no idea why that was happening, and the installer.bin file and the temporary folder it was in get deleted after the installer fails and is exited. However, if you navigate to the directory where that file temporarily lives before clicking okay on the error message, it's possible to make a copy or directly extract the setup files using a program like 7zip. Once I was able to extract the setup files, I could simply double-click on setup.exe and complete the installation that way. Definitely a convoluted process, but thankfully it worked!

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New Here ,
Jul 11, 2022 Jul 11, 2022

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LATEST

Clean uninstall and reinstall the Autodesk Desktop Licensing Service

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A file is locked and cannot be overwritten
Certain files on the machine are locked, or setup attempts to reboot because of this locked file which leads to a failure. To make sure that a locked file is not causing the error, do the following:

Close all software running in the background.
Reboot.
Run the setup again.

Windows TEMP folders are full
The system temp directory is not clean. This is the temp directory that setup extracts files to and runs from. Either the temp directory does not have enough available space, or it has too many files that may conflict with setup files.
Clean the default temp directory and free up hard-disk space by removing unneeded files.

On the Windows Start menu, enter %TEMP% and press ENTER.
In the Temp folder, press CTRL+A to select all the files and folders contained in the directory and delete them.

Not enough disk space
Check that there is enough space on the root drive of the machine. Note: Even though the setup can be installed on another drive, it is required that the root drive has twice the space of the setup files (the drive where the Windows operating system is installed on).

Setup files were corrupted during extraction
Exit or turn off conflicting programs, including virus scanners, word processors, spreadsheets, web browsers. Then start the installation again.

 

Regards,

WILL

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