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judyp68
Participant
April 30, 2017
Question

installation problem

  • April 30, 2017
  • 1 reply
  • 1253 views

I'm trying to download a PDF file. Told I need to install Adobe Reader, but I have it. Every time I try to open, I'm brought to a paged FromDocToPDF. What am I doing wrong?

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    1 reply

    MichaelKazlow
    MichaelKazlow
    Legend
    April 30, 2017

    You have Adobe Reader or you downloaded it. What OS? Can you launch Reader independently from downloading the file? What browser? How are you trying to downloaded ad the file? Please give exact steps.

    J
    judyp68Author
    Participant
    April 30, 2017

    I'm trying to open a PDF file of lab text results. The site—Labcorp—was recently redone. On the old site, the conversion to PDF always went quickly. Now I'm told I have to have Adobe Reader, but I have it in my Applications folder. When I try to reinstall, it just goes back to that FromDocToPDF page. I'm using a Mac, OS X Yosemite, version 10.10.5.

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    MichaelKazlow
    MichaelKazlow
    Legend
    April 30, 2017

    Try to control-click on th URL or button to download the file. The will remove Acrobat from the equation, if you cannot downloaded ad the file, then they have coded the sit incorrectly.

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