Skip to main content
J
josephs39651793
New Participant
September 14, 2017
Answered

Installation update taking such a long time and freezing my computer

  • September 14, 2017
  • 1 reply
  • 8636 views

I was trying to install an update for my free Adobe Reader using the Adobe link.  I accessed the link via Google Chrome.  I got to Step 1 of 3 where it prompts me to "Install Now" - I did that, which downloaded the installer.  I ran the installer where it showed the "progress" (or lack thereof) bar, but after at least 5 minutes NOTHING had progressed.  I then cancelled the installation, then my computer just froze up, so I had to do a "hard reboot."  I went through this several times, with the same result, and sometimes the computer froze during the running of the installer before I could cancel out due to lack of progress.  Now my computer just won't plain turn on. . . . or is taking an inordinate amount of time to start up . . . .  .

HELP!!!!

    This topic has been closed for replies.
    Correct answer Adorobat

    Hi Josephs,

    As per the issue description mentioned above, the computer freezes when trying to install an update for Adobe Reader, is this correct?

    Please try following troubleshooting steps:

    1- Download and run cleaner tool from here: Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

    2- Reboot the machine.

    3- Download and install Reader DC from here: Adobe - Adobe Acrobat Reader DC Distribution (select the operating system, language, and version from the drop-down options available).

    Let us know how it goes.

    Shivam

    1 reply

    Adorobat
    Community Manager
    AdorobatCommunity ManagerCorrect answer
    Community Manager
    September 15, 2017

    Hi Josephs,

    As per the issue description mentioned above, the computer freezes when trying to install an update for Adobe Reader, is this correct?

    Please try following troubleshooting steps:

    1- Download and run cleaner tool from here: Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

    2- Reboot the machine.

    3- Download and install Reader DC from here: Adobe - Adobe Acrobat Reader DC Distribution (select the operating system, language, and version from the drop-down options available).

    Let us know how it goes.

    Shivam

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices