Insufficient data for an image after update 24.002.20759

Question

Hello,

All our company's computers are showing error message "Insufficient data for an image" with some pdf files after updating Acrobat Reader to version 24.002.20759. As a result of this error some images are not displayed in the document.

There are no problems when using Acrobat Reader 24.001.20615 or Chrome/Edge.

This page did not help: https://helpx.adobe.com/acrobat/kb/insufficient-data-image.html

There is probably a bug in version 24.002.20759. I can share a sample pdf file if it would help solve the issue.

Please help with this problem.

Meenakshi Negi · Answer

Hi Toomas34728471yr5x,

Thank you for reaching out, and sorry about the delay in response.

The team is aware of the issue and working on the fix. It may take some time.

We will update you once the fix patch is available.

We appreciate your patience.

Thanks,

Meenakshi

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