A

Anonymous

Answered

Insufficient data for image

Forum|Forum|13 years ago
August 17, 2012
10 replies
111269 views

I just received an update to version 10.1.4. My previous version was 10.1.23. After the upgrade , I started to receive an error message insufficient data for image. This is the first time this error appeared so it has to be related to the new version. I unistalled this version and installed version 9, the problem went away. Is anyone else having this issue or is there a fix for this issue?

Thanks...

insufficient_data_error

This topic has been closed for replies.

Correct answer Nikhil.Gupta

Yes, Ben, ignoring nonpaying Adobe Reader users is bad enough; ignoring paying Adobe Acrobat Pro users like yourself is unforgivable.

You can write a personal note to CEO Shantanu Narayen (snarayen@adobe.com) to thank him for his "excellent" customer service, but he is probably thinking of his Photoshop customers, who pay much more than you do. I guess you will have to write off the money you paid for Adobe Acrobat Pro and mourn your losses.

Take heart, however. There are several free PDF viewers that, unlike Adobe Reader, are excellent and bug-free (see http://www.techsupportalert.com/best-free-non-adobe-pdf-reader.htm#Quick_Selection_Guide). There are also several free PDF tools that can replace your Adobe software (see http://www.techsupportalert.com/content/best-free-pdf-tools.htm#Quick_Selection_Guide).

Hi all

Acrobat engineering would like to inform users facing this issue that the latest Reader XI release (available for download from http://get.adobe.com/reader) fixes this problem. Users are requested to download the latest version at the earliest to avoid encountering this error going forward. As mentioned earlier, the team is working actively towards fixing the problem in earlier versions (10.x and 9.x) as well and expects to deliver a solution by Q1 2013.

For more information, please see our KB document for this issue: http://helpx.adobe.com/acrobat/kb/insufficient-data-image.html

Message was edited by: David Kastendick

Patrick_Burns

Participant

I am using Adobe Acrobat Pro XI versions 11.0.21.18, and got this problem for the first time this week when viewing and trying to print a scanned, 82 page document (Aug 2017). There are about 16 pages that are blank, which originally had text content; the PDF scan was made a few years ago, not by me.

When I save the affected PDF file as a Optimized PDF or Reduced File Size PDF (as suggested in the KB document for this issue, link atop this thread in green 'answer' post), the page text is partially recovered, but the bottom potions of the previously-blank pages now are black rectangles (sometimes a half, a quarter, or three-quarters). Have others found this happening in Acrobat Pro XI?

B

Boakey

Participant

I'm still having problems with this. I run Adobe Acrobat 10.1.13. I constantly pull multiple pdf's together into one document. When I try to save, I get this error. I can't find any way to fix it. I've tried optimizing; it doesn't help. The pdf's will open individually in Reader without a problem. They will open in Acrobat without a problem, but when I save them, I get an error. If anyone has found a workaround for Acrobat X, please share.

I

ianpaull

Participant

Hello, I'm still struggling with this insufficient data issue on Adobe Acrobat XI 11.0.10 Can anyone tell me how to make the pdf viewable? it seems to only effect pdf's created in my QuickBooks system online so maybe its a fix for them to deal with?

J

jenniferR

Participant

ianpaull, I am having the same issue but I am not using Quick books. I am using an in-office program which converts files to a PDF. I'm trying to save the files to my computer and getting the same error message. I'm also getting this message, "This document could not be saved. There was a problem reading the document, (21).

Have you found a fix yet? This issue just started.I've tried updating Adobe and using the repair tool with no help.

I

ianpaull

Participant

Hi Jennifer

I havent found a fix yet. I've forwarded the issue to QuickBooks yet again

and asked that they look at it

Good luck

Ian

IAN PAULL, DIRECTOR

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H

hwuAdobe

Participating Frequently

Adobe has done a lot of rework in Acrobat/Reader 11 to be more Citrix friendly.

Highly recommend everyone move to 11 if possible. Having worked with Enterprise customers, they are seeing huge improvements.

If you do see what seems to be resource issues, please do take care in isolation on Citrix especially if you are attempting to get a crash log.

1.) Isolate the user who crashed (which farm and which server)

2.) Capture resource consumption via Task Manager screen shots so we can take a look.

Thanks

David

A

Anonymous

Dear friends.

This issue was discovered in the middle of August by many Adobe users. Almost anyone, who has Adobe, has updates set to automatic and get this 10.1.4.38 release silently.

All my customers - major banks, escrow and title companies - all of them use Adobe Acrobat, and after that update could not read files from scanner because that issue.

Today is October 8th, and such credible company as Adobe could not produce any hotfix or patch to fix it?

Shame on you, Adobe!

A

Anonymous

I have found a sufficent work around for those of you with Adobe Acrobat 9.5.2 Professional and Standard

The following issue started with the Adobe Acrobat patch 9.5.2 This message will be displayed if the PDF has an embedded JPG image.

Adobe does not have a patch to resolve this error message yet. The solution below is a workaround until Adobe releases a fix.

When opening a PDF the following message is displayed: "Insufficient data for an image".

In order to view these PDF's, the user may "optimize" the file. The process is shown below.

As another alternative, the user may go to Citrix and open the PDF.

1. In Adobe Acrobat, Click OK.

2. Click Document> Optimize Scanned PDF> and Click OK.

3. The document will display properly.

B

benschwartz55

Participating Frequently

Thanks for your help on this but, if I understood your workaround, it did not help at all.

The environment is Acrobat X Pro 10.1.4.

Here is my example changed to use optimization:

at

http://archive.org/details/pioneersongstert00thom

select PDF and save it

Open the downloaded PDF: pioneersongster00thorn.pdf

edit > preferences > page display

Zoom: Fit Page

OK

tools > recognize text > AA In This File

Recognize Text:

Pages: All pages

Settings: Primary OCR Language: English (US); PDF Output Style: Searchable Image; Downsample To:600 dpi

OK

Upon completion get "Insufficient data for an image"

OK

**now**

File > Save As > Optimized PDF

"The PDF document needs to be saved before it can be optimized. Do you want to save and continue?"

YES

The PDF Optimizer panel appears. It is complicated and with lots of options.

Two I have tried that don't seem to matter:

Check or uncheck "Optimize images only if there is a reduction in size"

Settings: "Custom" or "Standard"

Quality is "Medium"

OK

Now, review PDF page by page: every page except the front and back cover is blank.

Let's assume that the problem is the optimization options.

If you can get my example to work please let me know the deatils of the workaround.

Thanks again for your help.

M

mani79er

Participant

Renaming the users local profile seems to fix this issue

G

groucho7

Participating Frequently

A month ago Nikhil Gupta of Adobe promised me to fix this issue. The same promise is made on the Adobe web page at http://blogs.adobe.com/dmcmahon/2012/08/21/acrobat-insufficient-data-for-an-image-error-after-updating-to-10-1-4-or-9-5-2/ However, Adobe has yet to announce a date for the release of Adobe Reader 10.1.5. Well?

B

benschwartz55

Participating Frequently

This particular issue has been logged for tracking, while we design, build and test a proper solution. But, since each release must balance the needs of all of our customers, especially when security fixes are involved, an issue can be delayed from one update to the next. Therefore, we cannot provide an exact timeline until the fix has been officially submitted into our production build process, which unfortunately, is not the case at this time. If this issue is blocking your workflow, please try the workaround provided in the blog mentioned, while we continue to work on a fix.”

Apparently my example of a PDF destroyed by this problem in Acrobat X was either not clear or not convincing.

Had it been clear or convincing I would have expected, as a registered Acrobat X user, to have had an independent warning about ths lethal problem from Adobe.

You have my example of a PDF destroyed by this bug. I start with that PDF to illustrate how that problem effects my use of Acrobat X.

I am a researcher. Acrobat X advanced search is one of my most important tools.

The PDF I used to illustrate the problem, the International Archive digitization of Harold W Thompson's _A Pioneer Songster_, came to my attention because of some reference to a song it includes. Having used that bit of information I saw that the PDF has many other interesting songs and is likely to have information I will need for future projects. I would normally use the Acrobat X tools I cited in my example to make the PDF searchable.

I run many searches every day and each uses the Acrobat X advanced search to look through the hundreds of PDFs in my library. I often don't look at a PDF after I convert it unless it satisfies a search.

As I showed in my example, the PDF of Thompson's book will never satisfy a search because its content was completely destroyed by the conversion process. Worse, I will not know that the PDF is destoyed unless I am surprised by it's failure to satisfy a particular search. Then I will look at the PDF itself and see that it is entirely blank. That may be a long time after the conversion.

This bug has already been in the field for more than a month and, since my backups go back only a month, I have already lost PDF's that I cannot retrieve from my backups. If I had not discovered this problem I would continue to destroy my library in ignorance, and not be able to restore the lost PDF's from backup. Much worse, valuable PDF's are not always available from their original source.

To sum up, not only are searches no longer getting hits from expected sources, but those sources - which may not be replaceable - are quietly being destroyed.

As I said above, I would have expected, as a registered Acrobat X user, to have been warned by Adobe of the dangers of this lethal bug. You have my example, in which the page display "fit page" workaround is ineffective. If there is a workaround that works for my example please post it here and include it in the notification to Acrobat X users.

N

Nabbies

Participant

Same problem for me. I changed the zoom setting to 100% and file displayed fine. Hope this helps.

T

Test Screen Name

Legend

I speculate this is the same problem as here

http://forums.adobe.com/message/4632511#4632511

S

Small Town Gal

Inspiring

Hi,

I just installed the update for Adobe Acrobat 10.1.4 and no matter which PDF file I open, the same error message comes up. I hit the "O.K." button and the message goes away. Nothing seems to be any different while reading the file -- I wonder if it's an error that just automatically comes up but has no bearing on the file being read?

Small Town Gal

A

Ankit_Jain

Adobe Employee

Could you please share any such PDF with me, to enable me to have a look at it from our end.

A

Anonymous

Sure, I attached one with the issue.

Alan Adams

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