Insufficient data for image

[Guest]

I just received an update to version 10.1.4.  My previous version was 10.1.23.  After the upgrade , I started to receive an error message insufficient data for image.  This is the first time this error appeared so it has to be related to the new version.   I unistalled this version and installed version 9, the problem went away.  Is anyone else having this issue or is there a fix for this issue? 

Thanks...

[Guest]

Dear friends.

This issue was discovered in the middle of August by many Adobe users. Almost anyone, who has Adobe, has updates set to automatic and get this 10.1.4.38 release silently.

All my customers - major banks, escrow and title companies - all of them use Adobe Acrobat, and after that update could not read files from scanner because that issue.

Today is October 8th, and such credible company as Adobe could not produce any hotfix or patch to fix it?

Shame on you, Adobe!

[hwuAdobe]

Adobe has done a lot of rework in Acrobat/Reader 11 to be more Citrix friendly.

Highly recommend everyone move to 11 if possible.  Having worked with Enterprise customers, they are seeing huge improvements.

If you do see what seems to be resource issues, please do take care in isolation on Citrix especially if you are attempting to get a crash log.

1.) Isolate the user who crashed (which farm and which server)

2.) Capture resource consumption via Task Manager screen shots so we can take a look.

Thanks

David

[ianpaull]

Hello, I'm still struggling with this insufficient data issue on Adobe Acrobat XI 11.0.10 Can anyone tell me how to make the pdf viewable? it seems to only effect pdf's created in my QuickBooks system online so maybe its a fix for them to deal with?

[jenniferR]

ianpaull, I am having the same issue but I am not using Quick books. I am using an in-office program which converts files to a PDF. I'm trying to save the files to my computer and getting the same error message. I'm also getting this message, "This document could not be saved. There was a problem reading the document, (21).

Have you found a fix yet? This issue just started.I've tried updating Adobe and using the repair tool with no help.

[ianpaull]

Hi Jennifer

I havent found a fix yet. I've forwarded the issue to QuickBooks yet again

and asked that they look at it

Good luck

Ian

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[JenR1962]

We are having same problem with version 11.0.10 with documents created in Esker's vsifax. Hoping Adobe is monitoring and has an answer.

[Test Screen Name]

As I said, if anyone can share a file (NOT EMAIL) it may be useful to identify where the fault lies. The rules for PDF are clear so it should be possible to decide if the PDF or the Reader is wrong.

[chrisv52750316]

Same issue as Ian Paul. Went from desktop Quickbooks to online version and now pdfs are unreadable due to "insufficient data for image".  Spent 45 min on phone today with Quickbooks customer support, they logged into my computer remotely and said "there are four files on your system that are preventing these PDFs from being rendered properly."  They said if I purchased one year tech support from them for $199.00 or a one-time tech support from them for $149.00 they could find a way to blI I these four programs from interfering with the QB images (PDFs). The interesting thing is that this is literally a brand new computer just out of the box as I expanded my business and opened a new location. I am not sure why a brand new PC would have issues that needed to have a "work around" provides to solve. We also use three other PC's and two MAC's to access QB and they are all having the issue.  For some reason, when I view the image on my iPhone 6plus (iOS 8.1.2) I can see the images just fine. It's only on desktops and laptops I am having issues. I have the file and would be happy to share it, but can't Seem to figure out how to attach it to this post.

any ideas?

[Guest]

I just ran into the "Insufficient date" issue in QuickBooks 2015 when sending an invoice. It was OK in 2013. I have removed the logo and a qr code from the invoices. That has solve the issue for now.

The pdf's are made in QuickBooks by Amyuni PDF creator.

[jessem47760353]

I have a PDF file you can use for testing but is there somewhere else I can send it as it's not something that should be posted here.  I appreciate your help.  I would just really like to know if this is an issue with the program or the document.  Thank you.

[Guest]

The amount of spam I am getting has escalated significantly. I have had to resort to this method of verification. The message you sent requires that you verify that you are a real live human being and not a spam source.

Thanks for your understanding.

Bill

To complete this verification, simply reply to this message and leave

the subject line intact.

The headers of the message sent from your address are shown below:

[Removed as user's request by moderator]

[jessem47760353]

I am a human.  Thanks.

Jesse Miller

Service Delivery Manager

Nimble Systems

[personal info removed by moderator]

[Guest]

The amount of spam I am getting has escalated significantly. I have had to resort to this method of verification. The message you sent requires that you verify that you are a real live human being and not a spam source.

Thanks for your understanding.

Bill

To complete this verification, simply reply to this message and leave

the subject line intact.

The headers of the message sent from your address are shown below:

[jessem47760353]

It appears the only way to get rid of your personal information is to Report Abuse and use the Private Information reason.  I have done so for #61.  Apparently you can not report abuse of your own post so can you please do the same for me on #62.  Thank you.

[Guest]

Thanks

[Guest]

I was able to "fix" the problem after reading about it in a number of other threads. It seams that the image became corrupt along the way. I went back to the original image and re saved it & reloaded it in the QuickBooks program. It is now working. I also made the image file size as small as I could.

Also can you please remove my personal information in #61?

Thank you.

[Boakey]

I'm still having problems with this. I run Adobe Acrobat 10.1.13. I constantly pull multiple pdf's together into one document. When I try to save, I get this error. I can't find any way to fix it. I've tried optimizing; it doesn't help. The pdf's will open individually in Reader without a problem. They will open in Acrobat without a problem, but when I save them, I get an error. If anyone has found a workaround for Acrobat X, please share.

[Patrick_Burns]

I am using Adobe Acrobat Pro XI versions 11.0.21.18, and got this problem for the first time this week when viewing and trying to print a scanned, 82 page document (Aug 2017).  There are about 16 pages that are blank, which originally had text content; the PDF scan was made a few years ago, not by me. 

When I save the affected PDF file as a Optimized PDF or Reduced File Size PDF (as suggested in the KB document for this issue, link atop this thread in green 'answer' post), the page text is partially recovered, but the bottom potions of the previously-blank pages now are black rectangles (sometimes a half, a quarter, or three-quarters).  Have others found this happening in Acrobat Pro XI?