Interactive PDF - Buttons blink

[dziga]

Hello,

I am using a Mac Book Pro Retina.

I have created an interactive PDF (3 pages) with InDesign CC 2017 with many buttons.

When I open this interactive PDF with Adobe Acrobat or Adobe Acrobat Reader DC, the buttons and sometimes aslo others non-interactive elements on my page starts "blinking" for few seconds then everything work normaly.

I have an other computer at home where the problem doesn't happen. But some people to whom I sent the interactive PDF also meet the "blinking" problem with a PC.

Why is this happen ? Do you have a solution to this problem ?

Thanks

[Tariq Ahmad]

Hi dziga,

Sorry for the delay in response. 

Please try installing the latest updates on the machine. If you have already installed the latest update, are you still experiencing the issue?

If you still experiencing this issue. Please help us with the below information.

• The current version of operating system installed.
• The version of Acrobat installed.
• Specification of your machine.

Will be waiting for your response.

-Tariq Dar.

[dziga]

Hi Tariq,

I have already installed the latest updates (InDesign, Acrobat Pro, Acrobat Reader) and I am still experiencing the issue.

I work on a Mac Book Pro Retina (2,5 Ghz, 16 Go RAM, Intel Iris Pro 1536 Mo) with MacOS Sierra 10.12.4

Adobe Acrobat Reader DC : 2017.009.20044

Adobe Acrobat Pro DC : 2017.009.20044

[Tariq Ahmad]

Hi dziga,

Thank you for your response and for the information.

Is it possible for you to take screen recording during the issue appears on your screen? 

If not, please share your contact information including phone number, time zone and work hours via private message: How Do I Send Private Message

Will be waiting for your response.

-Tariq Dar

[Bernd Alheit]

What happens when you create the buttons in Adobe Acrobat?

[dziga]

Hi Tariq,

I've been in contact with the Adobe support in France and I sent to them the screen recording of my problem. Do you want me to send it to you too ?

Hi Bernd,

The Problems also happens if I create my buttons in Adobe Acrobat. Anyways, create buttons in Acrobat is very difficult compare to InDesign... But my problems happens on a PC or a Mac equaly. Sometimes it happens, sometimes not, without any logic. It could even happen with one laptop and few times later not happen when I reopen the PDF...

[Tariq Ahmad]

dziga,

If you can, please share that with me as well.

-Tariq Dar.

[dziga]

Tariq,

I didn't find how to send you the vidéo file (8,1 Mo)...

[Tariq Ahmad]

You may upload the video via Adobe send: How to share a document  and share the link with the private message: How Do I Send Private Message

Let us know if that helps.

-Tariq Dar

[varun_vinayak1]

Hi Dziga,

We have investigated the issue from our end and fixed it as well. The fix would be available in the next quarterly release of Acrobat.

Thanks,

Varun

[Platini82]

With the latest release of Acrobat on 8th August 2017, this issue has been addressed.

To get the latest product update, within the product, click on the menu Help-> Check for updates.