We're testing an interactive PDF and it seems to work fine for everybody except one person who's experiencing the problem below with the buttons for drop-down lists:clicked on the first two items above – all fineclicked on the remaining items – had to click twice but all lists displayed in correct place until…the last item – appeared on second click on the other pageafter that, all boxes appeared on the other page regardless of whether they appeared in the correct place previously or not.Screenshot below - the box that is supposed to be in the bottom right moved to bottom left for some reason. Anyone knows what the problem mights be - is it with the PDF itself or the person's computer/version of Adobe Reader? Any suggestions for fixes? Many thanks 🙂

Participant

Question

Interactive PDF_drop-down list button moving upon clicking

Forum|Forum|5 years ago
April 30, 2020
2 replies
804 views

We're testing an interactive PDF and it seems to work fine for everybody except one person who's experiencing the problem below with the buttons for drop-down lists:

clicked on the first two items above – all fine
clicked on the remaining items – had to click twice but all lists displayed in correct place until…
the last item – appeared on second click on the other page
after that, all boxes appeared on the other page regardless of whether they appeared in the correct place previously or not.

Screenshot below - the box that is supposed to be in the bottom right moved to bottom left for some reason. Anyone knows what the problem mights be - is it with the PDF itself or the person's computer/version of Adobe Reader? Any suggestions for fixes?

Many thanks 🙂

This topic has been closed for replies.

S

SoftSkilld

Participant

Hi. I have a similar issue: every time you click on a dropdown (that has its own special font and font size), the design of the dropdown changes from a 3D look to a flat UI. Needless to say that the text is moving around a bit and I got the feeling that even perhaps the font changes, including the size. So in the end there are two issues: the conversion to the flat UI and the fact that the drop down needs an additional click in order to drop.

try67

Community Expert

Where and how did you create the fields? Can you share a sample file with us?

try67

Community Expert

Are you sure they're using Reader? Ask for a full-window screenshot. Also, it would be helpful if you could share the actual file with us.

E

Exquisite_warmth5EA4Author

Participant

Hi,

Thank you very much for your reply. Unfortunately I cannot share the file due to confidentiality issues... but I'll double-check with the person if they're using Reader and what version it is.

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