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Interactive pdf is black

Kiaanaam
New Here ,
Jul 12, 2020 Jul 12, 2020

I exported an interactive pdf from Indesign. However, the movie does not show in Adobe Reader DC and it only shows a black box. How can I fix this?

 

Kiana Mousavu_1-1594555545764.pngexpand image

TOPICS
Edit and convert PDFs , General troubleshooting , View PDF
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Bernd Alheit Community Expert
Community Expert ,
Jul 12, 2020 Jul 12, 2020

Add the movie with Adobe Acrobat.

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Zee02
Community Beginner ,
Jul 13, 2020 Jul 13, 2020
LATEST

Maybe the movie does not export properly or the file may get corrupt 

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