Intermittent Freezing of Adobe Reader
Hi,
We are encountering a problem with Adobe Reader on some of our servers.
The users are opening PDF's but when they are trying to print or ocassionally save, Adobe locks up and is unable to respond.
We are forced to kill the app via Task Manager
It does not happen on every document, and documents of any size are affected.
One server has Adobe Reader (installed via offline installer) 21.1280
Another server has Adobe Pro and Adobe Reader. (21.005.20058)
I have tried:
Reinstalling Reader.
Removing Pro from the first server where it turned out that Pro wasn't required
Setting recently opened document number to 1
Changing registry for bFeatureLockdown.
Checking that it is not just from opening documents from Outlook etc. and the issue happens from File Explorer as well.
Rebooted the servers a number of times
I am going to be trying to do a full uninstall + clean + reinstall of Reader tonight to see if that works.
I don't know what is causing this.
AdChoices