Internal Error - Acrobat DC

[madeleinep69214837]

Hello Community,

GER:

Jedes mal beim öffnen einer .pdf oder beim Acrobat DC selbst, kommt eine Fehlermeldung welche folgendes besagt:

"Es ist ein interner Fehler aufgetreten", was könnte das eventuellige Problem dafür sein?

ENG:

All the time when i try to open a .pdf File / Acrobat DC itself, an error message appears, which says:

"An internal error occured", is there any already known fix for it ?

Specifications:

Intel Core i3

8GB Ram

A 500gb HDD

everythings running under Windows 10 64-Bit.

Thanks for your help.

[AnandSri]

Hi Madeleine,

As per the description above, you are not able to open a PDF file using Acrobat DC, Is that correct?

Please follow the troubleshooting steps from the following link: https://forums.adobe.com/thread/1951121

Keep us posted with the results.

Regards,

Anand Sri.

[madeleinep69214837]

I followed the Steps with creating the DWord Value bProtectedMode aswell as checking the Permissions on the AppData, all are alright and working fine.

Is there any kind of log file for it ?

[madeleinep69214837 · Accepted solution]

Well i figured it out myself with deleting the whole appdata folder.

Thanks for your help anyway!

[AnandSri]

Great! Good to hear that the issue got fixed.