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madeleinep69214837
madeleinep69214837
Participant
August 15, 2017
Answered

Internal Error - Acrobat DC

  • August 15, 2017
  • 2 replies
  • 5479 views

Hello Community,

GER:

Jedes mal beim öffnen einer .pdf oder beim Acrobat DC selbst, kommt eine Fehlermeldung welche folgendes besagt:

"Es ist ein interner Fehler aufgetreten", was könnte das eventuellige Problem dafür sein?

ENG:

All the time when i try to open a .pdf File / Acrobat DC itself, an error message appears, which says:

"An internal error occured", is there any already known fix for it ?

Specifications:

Intel Core i3

8GB Ram

A 500gb HDD

everythings running under Windows 10 64-Bit.

Thanks for your help.

    This topic has been closed for replies.
    Correct answer madeleinep69214837

    Well i figured it out myself with deleting the whole appdata folder.

    Thanks for your help anyway!

    2 replies

    AnandSri
    Community Manager
    AnandSriCommunity Manager
    Community Manager
    August 15, 2017

    Great! Good to hear that the issue got fixed.

    AnandSri
    Community Manager
    AnandSriCommunity Manager
    Community Manager
    August 15, 2017

    Hi Madeleine,

    As per the description above, you are not able to open a PDF file using Acrobat DC, Is that correct?

    Please follow the troubleshooting steps from the following link: https://forums.adobe.com/thread/1951121

    Keep us posted with the results.

    Regards,

    Anand Sri.

    madeleinep69214837
    madeleinep69214837Author
    Participant
    August 15, 2017

    I followed the Steps with creating the DWord Value bProtectedMode aswell as checking the Permissions on the AppData, all are alright and working fine.

    Is there any kind of log file for it ?

    madeleinep69214837
    madeleinep69214837AuthorCorrect answer
    Participant
    August 15, 2017

    Well i figured it out myself with deleting the whole appdata folder.

    Thanks for your help anyway!

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