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O
ozgday
Inspiring
April 29, 2019
Question

Internet Explorer and Adobe Reader Error (10:10)

  • April 29, 2019
  • 7 replies
  • 15217 views

Hi all,

We have a number of staff reporting Error (10:10) when viewing pdf documents within Internet Explorer.

Error:   There is a problem with Adobe Acrobat/Reader. If it is running, please exit and try again. (10:10)

We are running Adobe Acrobat Reader DC v2019.010.20098

We are running IE v11.0.9600.19301

This error doesn't occur with every pdf, and is causing frustration when it occurs.

After looking through the forums we have tried uninstalling using the Acrobat cleaner tool Error (10:10) , and installed a clean install.

The staff tried clicking CTRL + OK on the error message, but advised they were given no additional information.

There is no information in Event Viewer.

Any ideas?

Thanks

This topic has been closed for replies.

7 replies

O
ozgdayAuthor
Inspiring
July 2, 2019

Hello Adobe?  Any help?

dwillis77
dwillis77
Participating Frequently
April 24, 2020

Hello,

 

Was there ever a fix for this issue? It is now April 2020 and I am still encountering this with the latest Acrobat Pro DC (Continuous) update. Embedded PDFs work in Firefox but not in IE. But because of SharePoint compatibility we recommend users to use IE with SharePoint which makes it a huge problem when they can't view embedded PDFs. Furthermore, the workaround of disabling enhanced security mode is not ideal.

 

Can someone from Adobe please provide some insight?

Amal.
Community Manager
Amal.Community Manager
Community Manager
May 4, 2020

Hi Dwillis

 

We are sorry for the trouble and the delay in response. 

 

++ Adding to the discussion 

 

Please refer to a similar discussion (https://community.adobe.com/t5/acrobat-reader/error-10-10/td-p/8411678?page=1) and see if that works. 

 

Thanks

Amal

O
ozgdayAuthor
Inspiring
May 31, 2019

Can someone at Adobe please advise what error 10:10 refers to?  Then perhaps we can troubleshoot ourselves.

1212john
1212john
Participant
May 17, 2019

The new update is still not working. We need answers! Seems with bprotectedmode reg key set to 1 it works but then printing is having a problem so 1 fix creates another problem.

    AnandSri
    Community Manager
    AnandSriCommunity Manager
    Community Manager
    May 14, 2019

    Hi All,

    We have released the latest update for Reader today with version no. 19.012.20034 having many performances and stability fixes. Pls. update to the latest version and let us know if the problem persists.

    Download the latest patch from help>check for updates. Reboot the machine and check.

    Regards,

    Anand Sri.

    thomasc61547498
    thomasc61547498
    Participant
    May 27, 2019

    i am having the same error with latest version of Adobe Reader DC v2019.012.20034. Addon version as shown in IE is v19.10.20064.310990.

    Same despite total uninstall and reinstallation. I tried it on 2 different other machines with same results.

      andyr42293053
      andyr42293053
      Participant
      May 14, 2019

      I'm seeing this, and it is intermittent.  Been seeing it here and there for a month or so.

      The workaround for the moment has been pulling the URL in Chrome, and it'll work fine.

      With that in mind, it seems to some interaction with IE and the Adobe PDF extension.

        O
        ozgdayAuthor
        Inspiring
        May 14, 2019

        Anyone have any suggestions? 

        chrisv93824742
        chrisv93824742
        Participant
        April 29, 2019

        I am having the exact same issue. It started last week.

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