Issue: Adobe Acrobat Scrolls Slowly When Selecting Text Across Pages

[Baljeet3251684981pl]

I’m experiencing an issue with Adobe Acrobat on my Mac. I’m trying to select all the text across multiple pages in a PDF by dragging the cursor downward. Normally, when I keep the mouse (or trackpad) pressed and move toward the bottom of the screen, the view scrolls smoothly to the next pages. However, right now the scrolling is extremely slow — almost like it’s frozen or moving at a snail’s pace. It only selects the text visible on the current screen. I’m not sure what’s causing this delay.

[Amal. · Accepted solution]

Hi there

Hope you are doing well and thanks for reaching out.

Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check.

What is the version of the Acrobat App and the OS you are using? To check the version of the app go to Help > About Acrobat and make sure its updated to the latest version 25.01.2043X from the Help menu > check for updates and reboot the device once.  https://helpx.adobe.com/acrobat/kb/identify-product-version.html

Also, for testing purposes, turn off the protected mode. Go to Preferences (Ctrl,Cmd+K) > Enhanced Security > Uncheck 'Enable protected mode at startup' and Turn off the Protected mode > Click OK and reboot the application once. https://helpx.adobe.com/acrobat/kb/protected-mode-troubleshooting-reader.html
Note: Please turn on the protected mode after testing to avoid any security risk.

Let us know how it goes.