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A
Anonymous
April 15, 2019
Answered

Issue with copy and paste involving the degree symbol.

  • April 15, 2019
  • 1 reply
  • 1513 views

Hello,

I have a user with an issue using the degree symbol in Adobe DC. It works correctly in Pro.

This line will print out gibberish and copy and paste will copy gibberish

3. '5$:   352&(66 >& '    (  %HDQ  SUH   ƒ   ƒ   ƒ   ƒ SRVW      WRWDO@

Lines that do not have the degree symbol do not have the issue printing or copy and paste. This worked correctly a week ago. I've uninstalled and reinstalled DC. I am able to recreate the issue on my Adobe and it's a recently clean install. Adobe Pro does not have this issue only Adobe DC. Any assistance would be appreciated since this affects multiple users.

Thanks,

Charles Hurley

    This topic has been closed for replies.
    Correct answer try67

    Ok I wasn't sure about the DC and Pro since they install as 2 separate applications. Do you have an thoughts on a fix or does Adobe need to get involved?

    Thanks,


    This should be fixed in the application that's generating the file.

    1 reply

    try67
    try67
    Community Expert
    April 16, 2019

    How are the files created? What exact version of Reader are you using?

    And can you share a sample file with us (via Dropbox, Google Drive, Adobe Document Cloud, etc.)?

    A
    Anonymous
    April 16, 2019

    I am not sure how the invoice was created. I've tried on version 15 and the latest from Adobe with the same result. I can replicate the issue on my machine which was a fresh install. Link to the document is below. This is only an issue with DC not Pro. Thanks for the assistance.

    https://drive.google.com/open?id=1k0aQhf5ZpqrC7hJsQf7Ou19a8WzxGGBB

    try67
    try67
    Community Expert
    April 16, 2019

    My initial thought is that there was a character mapping issue but the issue is able to be replicated. The user states that this issue showed up about 2 weeks ago. But I'm suspect on that since it seems to be limited to DC not Pro.


    I used Acrobat Pro XI and this issue happened there as well.

    PS. DC and Pro are not separate things. DC is the version number and Pro is the application variant. They are not conflicting.

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