Issue with digital signature in adobe acrobat with sectigo certificate

Forum|Forum|5 years ago
August 18, 2020
3 replies
1418 views

hello,

i have purchase sectigo certificate to signature on adobe pdf files

when i create the digital signature on pdf files i cant open them on adobe reader version 2020.012

when i open the file i get errors you can see below

if i install older version like 18 its open fine.

This topic has been closed for replies.

Correct answer Meenakshi Negi

Hi there,

We have released an update today for Acrobat and Reader DC (Continuous track) desktop application.
Please update the application to the latest version by going to the Help menu > Check for updates in the application.

For more information on the recent update, you may refer to this link: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousaug2020qfe.html#dccontinuousaugtwentytwentyqfe

Let us know if you still experience the issue.

Thanks,
Meenakshi

Meenakshi Negi

Correct answer

Community Manager

Hi there,

We have released an update today for Acrobat and Reader DC (Continuous track) desktop application.
Please update the application to the latest version by going to the Help menu > Check for updates in the application.

For more information on the recent update, you may refer to this link: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousaug2020qfe.html#dccontinuousaugtwentytwentyqfe

Let us know if you still experience the issue.

Thanks,
Meenakshi

L

Leor0101

Participant

Awesome. Thanks!

Meenakshi Negi

Community Manager

Hi there,

Thank you for reaching out and sorry for the trouble.

Could you please share any sample PDF with us to further investigate the issue? You may upload the file to Document Cloud (https://documentcloud.adobe.com) and share the link to the file here.

Also, please confirm the application and OS version on the machine.

Please collect the crash logs using the steps suggested here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

Then share the link to file with us here.

Let us know if you need any help.

Thanks,

Meenakshi