Issue with digital signature in adobe acrobat with sectigo certificate

[Raz5FF6]

hello,

i have purchase sectigo certificate to signature on adobe pdf files

when i create the digital signature on pdf files i cant open them on adobe reader version 2020.012

when i open the file i get errors you can see below

if i install older version like 18 its open fine.

[Leor0101]

Attaching a PDF that recreates the crash.

[Meenakshi Negi]

Hi there,

Thank you for reaching out and sorry for the trouble.

Could you please share any sample PDF with us to further investigate the issue? You may upload the file to Document Cloud (https://documentcloud.adobe.com) and share the link to the file here.

Also, please confirm the application and OS version on the machine.

Please collect the crash logs using the steps suggested here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

Then share the link to file with us here.

Let us know if you need any help.

Thanks,

Meenakshi

[Leor0101]

Hi

Link #1: Sample PDF File 

Link #2: Dump file from my machine 

Link #3: Log Collector 

Application is Adobe Acrobat Reader version 2020.001.30005 running on Windows 10 Pro.

I will note the following workaround:

- Turn off the "Verify signatures when the document is opened" flag and open the PDF

- Verify the signature

Reader no longer crashes even after turning the flag back on.

However this is of no help because PDFs are sent to recipients who are not aware of this workaround.

Thanks!

[Meenakshi Negi · Accepted solution]

Hi there,

We have released an update today for Acrobat and Reader DC (Continuous track) desktop application.
Please update the application to the latest version by going to the Help menu > Check for updates in the application.

For more information on the recent update, you may refer to this link: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousaug2020qfe....

Let us know if you still experience the issue.

Thanks,
Meenakshi

[Leor0101]

Awesome. Thanks!

[Raz5FF6]

Hi,

Thanks it was solve it !

[Meenakshi Negi]

Glad to know that.

Thank you for confirming.

Regards,

Meenakshi