There is a PDF form that includes fillable fields. I’m able to fill out and save the form without any issues. But when I send the form to others, they can see the filled details in a web browser version after waiting for a while, but not when they open it using Adobe Reader.
The strange part is that the filled-in information appears in the file preview, but when they open the document, the content disappears and the form appears blank.
Whatever application is being used to fill in the form fields is doing a bad job and corrupting the data. This is a known issue, especially with Apple Preview and various browser plugins. In Acrobat it's usually possible to fix this by exporting and then re-importing the data, or flattening the file, but those actions are not possible in the free Reader.
You should instruct your users to always open the file in Adobe Reader if you want it to work correctly.
Already have an account? Login
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
AdChoices