Issue with searching, copying and preferences

[amrg68340013]

Hello, I have a probelm in my Reader, whenever I try to copy anything from any file or open the preferences it crashes down and turns to not responding.

Also when I try to search for a word it gives me an error message saying "an unimplemented or obsolete function was called" how to solve this ?

Thanks

[try67]

What's your Reader version (exact number, you can find it under Help - About Adobe (Acrobat) Reader), as well as your OS version?

[amrg68340013]

Hi the adobe version is 2015.023.20053 and the OS is windows 7 enterprise.

Thanks

[Meenakshi Negi]

Hi Amrg,

Sorry for the delay in response.

Please try to update the application to the latest patch released.

You may refer this help document Release Notes | Adobe Acrobat, Reader for more information on updates.

Also, try the troubleshooting steps provided here:

Resolve Acrobat DC intermittent crashes on Windows

Troubleshoot Windows system errors, freezes | Adobe software

Check if this helps.

Let us know if you still experience the issue.

Regards,

Meenakshi