Issues viewing certain pdf files with adobe reader on M1 Mac

New Here ,
Oct 01, 2021 Oct 01, 2021

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Hi i am having issues to view the pdf file below on my M1 mac. I can open the PDF on a windows machine but not on the mac i get a blank page like the one below , any help with this?

 

Screenshot.

defaultotfv956cwzco_0-1633098774479.png

 

 

IMM 5556 E : Document checklist - Worker (in Canada applicant)https://www.canada.ca › english › pdf ...

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Mac , PDF forms , View PDF

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Adobe Employee ,
Oct 04, 2021 Oct 04, 2021

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Hi there

 

Hope you are doing well and sorry for the trouble. As described, the PDF on a windows machine but not on the mac you get a blank page.

 

Would you mind sharing the version of the Acrobat Reader you are using on Mac device? TO check the version go to Help > About Acrobat and make sure you have the latest version 21.07.20096 installed. Go to help > Check for updates and reboot the computer once.

 

You may also try to reset the Acrobat preferences as described here - https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau...

 

Also, please go through the help page https://community.adobe.com/t5/acrobat-reader-discussions/pdf-won-t-display-please-wait/td-p/4788543 and see if that works.

 

Regards

Amal

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