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Issues when moving license from one user to another

New Here ,
Mar 02, 2023 Mar 02, 2023

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We have this issue with our Adobe package (adobe pro)not working when the license is assigned. we use one license for  our stuff members , once one stuff  is done using the license we move it to another user. when we assign the license to another stuff meember it does not show as adobe pro , we have to reinstall adobe in order for it to change to pro. 

Please assist 

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How to , PDF Pack

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Adobe Employee ,
Mar 06, 2023 Mar 06, 2023

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Hi @Michelle28673634cyxu

 

Hope you are doing well. Sorry for your experience with Acrobat Licensing.

 

Have you tried removing the license from one user to another using the admin console: Assign a license to a team user? 

 

Once done, sign out from the application-> restart the system, then try again.

 

Please let us know if this helps.

 

-Souvik.

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