....it is either not a supported file type or because the file has been damaged ....
- April 11, 2022
- 2 replies
- 3060 views
Hi all. I'm getting frustrated beyond words. I have been chasing a 'common' error code (see subject line), for over a year, have previously posted but to no avail. This error code IS an issue within Adobe DC programming, as I can fix it by cutting Abode out of the loop and using competitor programs, or by using a web browser. Being admin in multiple social media groups, my basic IT skills are required to help those with little tech knowledge to access digital media. Specifically, papercrafting images, backgrounds and sheets from multiple papercrafting supplier companies, who use USB's to carry their media to their customers. Given the obvious risk of deletion, these items are 'locked' by the writers. After extensive research this occurs predominantly when a user attempts to acces a pdf file on this 'locked' media. I can erradicate the 'error' if the user [1] Transfers the data to their PC drive; [2] Bypassed Adobe by using their web browser as default file handler; [3] Uses alternative free programs available online. As previously indicated, this is occuring on mutiple brands, and multiple OS, and multiple security providers, therefore the only 'common' factor is Adobe, and locked media. I have yet to encounter one of these conditions that I have not been able to advise a user to fix. I have a theory that Adobe may be trying to 'bookmark' the file, and because it's available to 'write to' Adobe is throwing the error??
Possibly worth a software engineer looking at this to resolve.
Any feedback would be more than welcome
Kevin
AdChoices