Kostenlose Testversion kündigen?

New Here ,
Apr 17, 2019 Apr 17, 2019

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Guten Abend zusammen,

ich habe mir vorhin die kostenlose 14-tägige Testversion vom Acrobat Reader DC heruntergeladen.

Da diese leider nicht den gewünschten Erfolg hatte und das .pdf nich fehlerfrei konvertieren konnte, wollte ich die Testversion kündigen.

In meinem Adobe Account unter Abos wird jedoch nichts aufgeführt. Muss ich die Testversion nun kündigen (so habe ich es meines Wissens gelesen) oder läuft diese automatisch nach 14 Tagen ab und verlängert sich nicht in ein kostenpflichtiges Abo?

Die Seite, auf der ich die Testversion downloaden konnte finde ich, warum auch immer, nicht mehr.

Vielen Dank im Voraus.

Beste Grüße

Jens

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correct answers 1 Correct answer

Adobe Employee , Apr 17, 2019 Apr 17, 2019

Hello Jens!

Thank you for sharing the details. I have checked the records and found that you have an active trial membership of Acrobat Pro DC start date 04/17/2019 and the trial period of Acrobat Pro DC is 7 days.

There isn't any trial for Adobe Reader DC, as Adobe Reader DC is already a free application which can be used to View, Print, Annotate and Sign a PDF.

If you wish to cancel the trial membership, you may refer to the steps shared in the help article Cancel your membership or subscription | Adobe Acrobat, Document Cloud PDF services

...

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New Here ,
Apr 17, 2019 Apr 17, 2019

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Since I just realised this has been moved to an international thread, let me explain it again in english.

Hey there,

so I just downloaded the 14-days free trial of the Acrobat Reader DC. Unfortunately it didn't have the desired result converting a pdf into a word file without much errors.

I wanted to cancel the trial in my account under subscribtions, but I can't find the option. Do I really have to cancel my trial or does it expire after the 14 days and I don't have to pay for the upcoming month.

Kind Regards

Jens

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Adobe Employee ,
Apr 17, 2019 Apr 17, 2019

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Hello Jens!

Thank you for sharing the details. I have checked the records and found that you have an active trial membership of Acrobat Pro DC start date 04/17/2019 and the trial period of Acrobat Pro DC is 7 days.

There isn't any trial for Adobe Reader DC, as Adobe Reader DC is already a free application which can be used to View, Print, Annotate and Sign a PDF.

If you wish to cancel the trial membership, you may refer to the steps shared in the help article Cancel your membership or subscription | Adobe Acrobat, Document Cloud PDF services

You may also contact the Adobe Customer Care team for further assistance Contact Customer Care

Thanks,

Anand Sri.

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New Here ,
Apr 30, 2021 Apr 30, 2021

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Hallo,

Ich möchte auch mein Abo kündigen. Jeden Monat wird Geld abgebucht ohne das ich gewusst habe irgendetwas gedrückt zu haben ausser die kostenlose Testversion und jetzt sitze ich auf den Kosten seit knapp einem Jahr. Ich möchte das kündigen und bitte um Bestätigung.  Danke 

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Adobe Community Professional ,
May 01, 2021 May 01, 2021

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When you download the trial version you agree to a subscription to start automatically after it ends, unless you cancel it in time. You can cancel it now here: https://helpx.adobe.com/manage-account/using/cancel-subscription.html

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New Here ,
Oct 30, 2021 Oct 30, 2021

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Ich brauche es nicht mehr ,wollte ausprobieren aber es ist zu viel für mich deswegen möchte ich die Testversion kündigen

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