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R
rafayo88
Participant
September 12, 2019
Question

LA CUENTA YA EXISTE error al desinstalar

  • September 12, 2019
  • 1 reply
  • 917 views

Hola buenas a todos!!

Intento desinstalar adobe acrobat reader. Desde panel de control e incluso desde cleaner, pero es imposible. 

Se activa el desinstalador carga y en la segunda pestaña cuando esta desinstalando sale una pantalla con lo siguiente; "LA CUENTA YA EXISTE" y no me deja otra opcion que darle a aceptar o a la X de cerrar y no se desinstala, se cancela todo.

POR FAVOR AYUDADME.

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    1 reply

    AkanchhaS8194121
    AkanchhaS8194121
    Legend
    September 13, 2019

    Hey Rafayo,

    Sorry to hear about the trouble caused. 

    To uninstall, the best way is to use cleaner tool. If you have already used it and still didn't work, then  try the following steps-

    1- Reboot your computer first. (Save all the work before rebooting system)

    2- Run the cleaner again: http://labs.adobe.com/downloads/acrobatcleaner.html 

    3- If you have any older version of Acrobat installed, that could also be causing trouble. If its there, and not using it then remove it.

    4- If nothing works, then create an another user account with full admin rights and check if the same trouble causes there as well.

     

    Let us know result.

    Thanks,

    Akanchha 

     

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